"We stayed at Mestral & Llebeig Apartments for 7 nights from 28 May as a family of four (2 adults and 2 children) on a half-board basis.
Check-in
Our arrival coincided with a large group checking in, and with only one member of staff on reception, the process was quite slow. It wasn't the best first impression, but thankfully, things improved from there.
Accommodation
We were located on the quieter Llebeig side of the resort, which suited us well as our children weren't interested in the splash pool or organised activities on the Mestral side. Our first-floor one-bedroom apartment was spacious, clean and well-equipped for our stay. Some areas are beginning to look a little tired and could benefit from some TLC, but nothing was in poor condition.
The sofa bed worked well for the children, and although the main bed was very firm, it was comfortable. The balcony was a good size and cleverly designed to offer both sun and shade throughout the day.
Soundproofing could be improved, as noise from neighbouring apartments was noticeable, particularly chairs being moved across floors, although it was never excessive or disruptive.
Pools and Grounds
The resort has two pools and a splash pool. We mainly used the Llebeig pool, which was a good size and never felt overcrowded. There were always plenty of sunbeds available, even when some had been reserved.
The pool surroundings were safe to walk on and not slippery, although the surface is quite chalky and can leave residue on sunbeds and footwear. General cleanliness was acceptable, but there seemed to be limited cleaning of the sunbed areas and some litter gradually accumulated in outdoor spaces over the week. We also noticed a few minor maintenance issues, such as a broken lock on a poolside toilet door and several empty soap dispensers.
Food and Drink
We ate breakfast and dinner at Las Dunas throughout our stay. Breakfast was fairly repetitive but offered a good selection of cooked items, pastries, cereals, fruit, cheeses and cold meats.
Dinner was consistently good, with a dedicated children's buffet as well as a varied selection of salads and hot dishes that changed nightly. There was always something different to try each night, including curries, fajitas and goulash. Desserts were particularly impressive, with cakes, ice cream, fruit and even a chocolate fountain available during the week.
NOTE: After hearing good things about Restaurant 55, we decided to pay the additional €12 per adult and €6 per child to try it. Unfortunately, it was one of the most disappointing experiences of our holiday.
While there were a few extra food options compared to Las Dunas, they were nowhere near enough to justify the extra cost. The bigger issue was the service. We asked for a bottle of water and four glasses, as we had done elsewhere in the resort, but due to a language barrier this wasn't understood and we were simply given glasses of water. Later, we discovered the water had come from staff bottles, despite many other tables having bottled water.
The main problem was the lack of attention from staff. After finishing our starters, our plates were never cleared. We returned with our main courses to a table still covered in used dishes, and the same happened when we went for dessert. Multiple staff members walked past throughout the meal, yet nobody cleared the table, despite other tables appearing to receive normal service.
When I raised these concerns while paying, the response was disappointing. I was told that "the upgrade is for the food, not the service" and no genuine apology was offered. The manager was unavailable, and the focus seemed to be on taking payment rather than addressing the complaint.
For a restaurant that charges extra and promotes itself as an upgrade, both the service and the handling of the complaint fell well below expectations. Based on our experience, I would recommend sticking with Las Dunas.
Back to the apartments, there are two pool bars, with the Mestral bar serving as the main venue and offering a wider menu. The Llebeig bar appeared to open more sporadically and had limited food options.
Also, to add that on the evenings the entertainment team did free face painting, which the kids really enjoyed each night
Location
The resort is in a quiet area with a handful of supermarkets, shops, bars and restaurants nearby. The supermarkets were reasonably priced and well-stocked.
By Las Dunas, there is an outside arcade which includes an air hockey and a pool table (There are a couple of pool tables by the apartments also)
One of the biggest positives is the location. The beach is only a short walk away and is absolutely lovely. There is also a scenic coastal path with fantastic sea views, perfect for a stroll.
Overall
Despite a few areas that could be improved, particularly check-in and maintenance, we had a very enjoyable family holiday. The spacious apartments, good food, plentiful sunbeds and excellent location make this a solid choice for families looking for a relaxed break."
