"Having stayed at all-inclusive resorts across Europe and beyond, we were genuinely looking forward to this one. Unfortunately, compared to similar properties we've visited, this hotel barely earns 3 stars — and we suspect the off-season timing made the staff even less attentive than usual.
The Room — Musty, Damp & Below Standard
We arrived to find our room smelling heavily of mold and stale air — completely unventilated. We couldn't stay in it and asked for a room change. After waiting an hour outside with our luggage, we were moved. The new room was marginally better, but still disappointing: cracked floor tiles, visible moisture, and a general sense of neglect. Our own beds were reasonably comfortable, but the pull-out sofa beds for the kids were truly awful — uncomfortable doesn't begin to cover it.
The Football Academy That Doesn't Exist
One of the main reasons we chose this hotel was the advertised football academy — it's prominently featured on their website. Upon arrival, we were simply told it wasn't running because "a team needs to come from abroad." No explanation, no apology, no mention of this anywhere on the site or app. Just a shrug.
When we asked to at least use the pitch on our own, it turned into a three-day odyssey. Reception told us the pitch was locked and only the kids' club had the key — but the kids' club was closed. We came back the next morning at 10:00, only to be told to wait for the Teenz Club at 14:00. That day a storm hit, making it impossible. The following day we went to the Teenz Club at 14:00 — he said he had no key and no ball and sent us back to reception. Reception didn't know either, until a manager got involved and said the key and ball were at the spa, with a €20 cash deposit required. At the spa, they told us the key story was nonsense and the pitch was always open — but confirmed the €20 cash deposit for the ball. We got cash, got the ball, were then directed to an entrance outside the hotel that was locked, went back inside, found the actual entrance — and finally got to play football at 16:00 on day three of our stay. Three days for a kickabout.
Kids' Club — Excluding Parents by Design
The kids' club accepts children up to age 3, but only with registration made the day before. If you arrive when it's already closed (as we did), you've missed a day. But the real issue is that parents aren't allowed in with their children. We'd hoped to use the play area together as a family — particularly during the rainy days — and it simply wasn't possible. An amenity we specifically factored into our booking turned out to be entirely unusable for us.
Specialty Restaurants — A Promise That Doesn't Deliver
For a 4-night stay, we were entitled to dine at 2 specialty restaurants. Sounds great on paper. In reality, the app barely worked, room service was unhelpful, and booking the restaurants was a hassle from the start. Availability was extremely limited — only two restaurants had open slots, and only at specific times dictated by the hotel. For off-peak season, the lack of flexibility was striking. A perk marketed as part of the experience ended up feeling like a favor being done for us, conditionally.
2nd comment:
The 3 PM Knock — Every Single Day
Every afternoon around 14:00–15:00, housekeeping knocks loudly on the door to deliver water, Sprite, and Coca-Cola. There is no reason this can't be left during the regular room service earlier in the day. If you forget to hang the Do Not Disturb sign, you're woken up as if there's an emergency. A small thing, but genuinely irritating when it happens daily.
Service — A Tale of Two Teams
The waitstaff and F&B team throughout the resort were warm, attentive, and genuinely pleasant — a real highlight. The same cannot be said for reception. From the moment we arrived, we felt like an inconvenience. There was no proper welcome, no orientation, no proactive explanation of how anything worked. Every piece of information had to be pulled out of them. The tone was consistently cold and dismissive — doing us a favor rather than doing their job.
To round it off: a taxi we booked through the hotel the night before our departure was never properly arranged, and the price quoted was nearly double what Bolt showed. We booked our own.
Food — Depends Where You Eat
The specialty restaurants delivered genuinely good food, and the burger spot next to the main dining room was solid. The main buffet, however, was underwhelming — wide in appearance, limited in actual variety, and not particularly tasty.
Bottom line: We did enjoy parts of the trip, and the resort has real potential. But between the room conditions, the phantom football academy, the bureaucratic chaos around basic amenities, and the indifferent front desk team, it fell well short of what a 5-star all-inclusive should deliver. We've stayed at comparable resorts that felt genuinely welcoming, organized, and guest-focused. Here, it felt like no one was really in charge — every staff member improvised independently, with no consistent service standard to fall back on. We wouldn't return."
