Hotel Downtown

"I spent one night at Hotel Downtown on a business trip to Sofia 🇧🇬. It was a very bad experience from start to finish. Due to a flight delay I arrived very late, around 1:30 am. The duty manager could barely speak a few words of English and just handed out the room key to me. I went straight to the room, just to find out that it had not been made up. Sheets and towels were scattered on the bed. At the second attempt I was given a room with two single beds (number 602) but not without issues. The air conditioning was very noisy. The bathroom roof was leaking water. The sink drain could not open and therefore water could not flow out. The room decoration was ugly and outdated. The breakfast did not improve the experience. The food items were displayed in a small room adjacent to the restaurant, everything looking like more a canteen than a welcoming hotel breakfast buffet. Plates were missing - I had to ask the waiter - and the quality of the items such as breads, crepes - cold - and fruits was quite low. The only nice feature was the fresh orange juice. Hotel Downtown was selected because of its central location close to my business meeting. The location is indeed the hotel's strongest point but it really is the only one and in any case not a strong enough one to return."

"Great location and international breakfast not very varied but good. Room clean but very old and little attention to detail, with some logistical defects."

"Disappointment on many levels - room heating was unregulated, it was just hot and we would have to open door so we could sleep at all. In the lobby, a hotel guest has spread loudly online as if this is his personal room and reacts very rudely to polite speech. I know the hotel from before the level has dropped unbelievably. No recommendation and we will NEVER come AGAIN!"