The Freij Resort by Marisol

"I stayed at this hotel for one week, and the experience was absolutely terrible. It started when I tried to check in. I was told that the room was not ready and that they did not have clean bed linen available. When I finally got to check in, the room was extremely dirty. There was mold, and there were cobwebs inside the air vents. The room was also full of insects and ants. The cupboards and other surfaces were dirty, and the bed linen was already dirty from the very first day. The hotel is advertised as a four-star hotel, but it is absolutely not up to the standard you would expect from a four-star property. On top of that, the hotel staff were extremely rude and unhelpful. I would not recommend this hotel at all, especially considering that it is marketed as a four-star hotel."

"Very disappointing experience Unfortunately, our stay was far below what we expected from a 4-star hotel. The staff were extremely rude and unhelpful, making us feel unwelcome rather than valued as guests. What was especially disappointing was the Full Board experience. We expected proper breakfast, lunch and dinner options, but instead, we were given a pool bar menu with basic fast-food choices such as nuggets, fish fingers, burgers, pizza and pasta. For a 4-star hotel offering Full Board, this was completely unacceptable and certainly not what we expected when paying for this type of package. The overall quality, service and attitude of the staff did not match the standards we would expect from a 4-star hotel. Full Board should mean proper meals, not simply a limited pool bar menu. Unfortunately, based on our experience, we would not recommend this hotel and we would definitely not return."

"Exceeded our disappointment – terrible service and conditions ​I saw the bad reviews before booking, but since some friends were staying there, we decided to give it a chance. The hotel somehow managed to be even worse than expected. ​The reception staff was extremely rude. No one picked up the phone at the front desk for our entire week-long stay. When I asked why, the older man at reception literally told me: "People call all day for stupid things, so we don't pick up." ​Our room had a heavy moldy smell, and the neighboring room smelled so strongly of weed that it filled our space as well. On top of that, it rained briefly, and the reception floor became dangerously slippery. ​The arrival experience was just as frustrating. Front parking is apparently reserved only for staff and deliveries, with guest parking located behind the property. We arrived with heavy luggage and a sleeping child, so I asked to leave the car at the front just long enough to unload. The staff was incredibly hostile about it. While they eventually let us unload, they aggressively insisted we move the car immediately. ​It’s crazy how a bad hotel staff can destroy your vacation mood in five minutes. Next time, I would genuinely rather sleep in my car. Avoid this place."