BO Hotel Palazzo

"We had booked sea view and balcony. When we arrived they tried to put us in a room with parking lot view, a small part of the sea was visible on the very left side. It was not meant for the first night only. Our complaints made them search for other solutions. The good news: Next day they gave us a junior suite, with sea view and large terrasse. we have been very happy with the room, but the feeling was that it was not a warm welcome at all. The service in the restaurant was poor. As well for breakfast as well for dinner. The quality of the food at dinner was fine."

"Fantastic location, sunsets from the terrace are amazing. Dinner with a view without a doubt. Big shout out to Alfred , big asset to the hotel.relaxing atmosphere. Room was a nice size with two windows, kept spotless. Lovely big towels that were changed daily. Very friendly staff . Food in the restaurant was really very good . Would definitely return."

"I stayed at this hotel more than ten years ago and remember it as a beautiful and well-maintained property. Unfortunately, our experience on this visit was very different. We booked connecting rooms, described as a suite. Rather than making general judgments, I think it is fairest simply to list what we personally experienced during our stay. The negatives • Room cleanliness: On arrival, the rooms did not appear to have been thoroughly cleaned. We found hair in the bathroom. • Toilet brush: The toilet brush in the bathroom was visibly dirty, which was unpleasant to find in a freshly prepared hotel room. • Bathroom sink: The sink did not drain properly. Water remained in the basin and drained away very slowly. • Shower/bathroom floor: Every time the shower was used, a significant amount of water spread across the bathroom floor, creating a large puddle that had to be dealt with after showering. • Towels: On at least one occasion after housekeeping, we were left without the towels we needed. • Tea/coffee cups: Used cups were not consistently cleaned or replaced when the room was serviced. • Air conditioning: The air conditioning ran continuously and we were unable to switch it off or properly control it from the room. • Outdoor swimming pool: We observed pigeon droppings in the outdoor swimming pool. Regardless of how or when they got there, this is something we would expect to be noticed and dealt with promptly at a four-star property. • General maintenance: There were visibly broken, damaged or worn items both inside the rooms and elsewhere around the hotel. • Exterior appearance: Even smaller details suggest that the property is not being maintained to the same standard I remember. For example, the exterior lighting is a mixture of yellow and white lights rather than a consistent installation. None of these points relates to personal taste, décor preferences or expectations of luxury. They are simply factual observations concerning cleanliness, housekeeping, maintenance and basic room facilities during our stay. The positives There are, however, some important positives that deserve to be mentioned. The location remains excellent. This was one of the great qualities of the hotel in the past, and it still is today. I would also particularly like to recognise two members of staff who stood out for all the right reasons. The gentleman driving the minivan/shuttle to and from the parking area was exceptionally kind, helpful and welcoming. Always smiling, always supportive and with a genuinely warm approach towards guests. His attitude made a real difference and is exactly the kind of hospitality you hope to experience at a hotel. The gentleman working at reception in the morning was also excellent — professional, helpful, approachable and exactly what you would expect from a very good receptionist. A genuine thank you and applause to both of them. Their attitude and level of service stood out very positively during our stay and should be recognised. Overall This was particularly disappointing because I stayed here more than ten years ago and have very positive memories of the hotel from that time. It was a beautiful property, which is one of the reasons I chose to return. Hotels naturally age, and interiors and styles change over time. That is completely understandable. However, proper cleaning, functioning bathroom facilities, sufficient towels, clean cups, controllable room temperature, maintained facilities and a clean swimming pool are reasonable expectations for any hotel — particularly one operating as a four-star property. The excellent location and the two members of staff mentioned above were the clear positives of our stay. Unfortunately, based on what we personally experienced, the condition of the property, maintenance and standard of housekeeping did not match the four-star standard we expected. Sadly, my impression of the hotel today is very different from the one I had after my previous stay more than ten years ago."