Doubletree by Hilton Mangroovy El Gouna Resort

"Doubletree By Hilton Mangroovy El Gouna Resort El Gouna Champagne Experience at Lemonade price 1081801972 We read about El Gouna resort in newspaper. "Champagne experience at lemonade prices" the article stated and it proved to be the case. We chose the Hilton as it had very good reviews and was a very good price. We travelled with On The Beach and their communication and organisation was excellent. Very cheap private transfer from Hurghada airport. On.arrival at El Gouna resort very impressed with security and on arriving at Hilton they gave an X Ray Machine at front door, very reassuring. Our stay at the Hilton ( 7 days all inclusive ) was superb. STAFF We found ALL the staff to be very friendly, professional and efficient. Also very polite and respectful. FOOD We had a very good experience of the food at breakfast, lunchtime and at dinner, as well as the pool bar. Indeed the Head Chef made my wife two special dishes on request, such was the level of guest service. Some of the food may not be to a British/Western European taste as there were a lot of typical Arabic/Egyptian dishes, but we believe when in Rome............... Having said that there were plenty of international dishes for most tastes. ROOM On arrival we had been upgraded to a a 1 bedroom suite with lounge, bedroom, bathroom and extra toilet. Absolutely superb. Only downside was that our balcony overlooked not yet finished buildings on the periphery of the hotel, but this didn't bother us as we wouldn't spend any time on the balcony. Having said that, my wife happened to mention it to a room manager halfway through our week and he was happy to move us but we declined as we were happy. POOL AND POOL AREA We found the pool and pool area to be great, atmospheric and a great shape and although we were never early down to the pool there were always a few spares sun loungers if wanted. One small niggle was that they seemed very pedantic about pool/beach towel cards and as we didn't arrive until early hours of morning the receptionist forgot to give us two towel cards and when my wife went to collect them next morning a particular receptionist was troubled at the fact we didn't already have them. BEACH The hotel beach area, although having an abundance of loungers, bean bags and parasols is not yet very organised for providing drinks fir guests, but we were assured that this is a priority for them. OVERALL This, for a hotel that had been open for only a year was an excellent introduction to El Gouna and we thoroughly recommend it and we will definitely be returning."

"A very beautiful, spacious hotel. Just right for those seeking peace and quiet. It was very relaxing and yet entertaining."

"On arrival, the hotel looked lovely and we were really looking forward to our stay. Unfortunately, things went wrong straight away at check-in. We had booked and paid for a home with a private plunge pool, but were given a room overlooking a pool instead. We were told this was an upgrade… eh, no! We had paid for a plunge pool and expected to get what we had booked. After a heated discussion, we eventually got the accommodation we had actually paid for, which was not the start to our holiday we wanted. Another disappointment was the lack of toilets at the beach. It was not until day 5 that we were told we could use the toilets at the private beach club. These were dirty, and the staff did not seem happy about letting us use them. The beach bar was also just a basic shack, with spirits kept out in the sun and only four benches available for guests to sit and relax. This hotel is promoted as a 5-star Hilton, but unfortunately, in our experience, it did not live up to that standard. First impressions count, and the issues we experienced left us disappointed. Overall, a lovely-looking hotel, but the service and facilities we experienced were not what we would expect from a 5-star Hilton. There is definitely room for improvement."