Alexandre Hotel Fira Congress Barcelona

"The hotel got flooded we were told if we booked another hotel they would refund us 3 days later they still won’t refund DONT STAY HERE"

"Lovely for a short trip away , the pool is relaxing and tranquil mostly but there was a few kids at times - but you can’t help that. Only £15 for an uber into the centre and easy to get too and from on the metro if needed, Mounir at the bars was amazing and a lovely person, shout out to him . Good over all hotel would recommend for a city break"

"We absolutely do not recommend this hotel. During our stay, we experienced two very unpleasant situations regarding housekeeping. One day, nobody cleaned the room at all. The next day even after we had already informed the reception about the previous issue only one bed was made, the other one was left untouched, and the floor was not cleaned either. We reported this again to the reception, but the only solution offered was moving us to another room, which would have created even more inconvenience, especially considering we had an early flight the next morning and would have needed to repack and move all our belongings. Overall, the situation was simply unacceptable and chaotic. What is especially concerning is that both incidents happened during the weekend (Saturday and Sunday), which gives the impression that on weekends the hotel operates without proper supervision or management control. Reception informed us that management would only be available on Monday, and unfortunately this was very noticeable in the level of service and organization. Additionally, the room design itself is terrible in terms of privacy. The shower and toilet have transparent glass doors and are located directly next to the bed. If you are staying in a double room, there is absolutely no privacy — you cannot comfortably shower or even use the toilet if another person is in the room. Honestly, we have experienced better privacy even in some hostels. Very disappointing experience overall."