Medplaya Sant Eloi

"We’ve had a lovely week at this hotel with four children under 10. We read so many reviews before coming here and had been concerned that we’d made a mistake booking to come here due to some of the negative reviews. Rooms We had a family room on the ground floor which was spacious, good air conditioning and very clean. Some Ants on outdoor table when we left drinks etc out there but no issues inside. The cleaning team were fantastic. Food / drinks There was a good enough selection of food each day, basics like pasta and sauces, chips, breaded fish, nuggets etc and then they’d change the main dishes daily examples of some things we ate ribs, curry, steaks, grilled fish, sweet and sour pork and a selection of salad. The food tasted okay and none of us have been poorly. If you are all inclusive you can also order burgers, hotdogs and chips between 3-6pm. We didn’t have to queue much at all for meals, we do eat early though between 8-8:30 for breakfast and between 7-7:30pm for dinner. We noticed outside of this the queues were quite long but did move quickly and if you have children it’s right next to a play area so you can watch them as you queue to avoid them being bored. Pool areas Open between 10am-7pm. Our children loved the pool and the daily aqua fit. We took pool shoes which they wore for a couple of days but we didn’t cut our feet. Floaties are allowed in the pool. There is no local shops so worth packing some if needed. Entertainment The entertainment team were fantastic, so Much energy and never saw them Without a smile on their faces. Our children loved the mini disco and really enjoyed the circus and magic show. Most of the entertainment is done in Spanish but it was fine and we still managed to follow what was happening. Overall we had a great time and would recommend this hotel for a budget friendly decent holiday."

"This hotel could be amazing and I would definitely say you get what you pay for. For 6 of us it was a good value holiday. However we will not be returning. We went for a week in August, weather was wonderful, our room was amazing, can't fault it. We were in a 2 bed apartment, it had a kitchen area, was very clean and a great size. Beds were slightly uncomfortable, but thats trying to find something. All rooms circle the pool area, which is lush to not have far to go. Pool area was fab, kids loved it! Some Spanish families put together all the kids playing football, our two boys loved this and spent lots of time on the courts in the evenings. Right negatives.... Queueing for food was a nightmare, especially at lunch time in 35 degree heat, with 4 hungry kids. The most frustrating thing about this, is there is a downstairs restaurant completely empty, doing nothing apart from holding crisps for snacks! We waited several times for over an hour, and tried different times. We gave up with lunch and just got the burgers at the snack bar. However things that are avaliable in the all inc arent advertised very well. The food in the restaurant was very basic and what you would.expect for the price. Unfortunately I became unwell with a very poorly tummy and was hardly able to eat my whole stay! I did report this to reception and my step daughter also became unwell, but not as severely as myself. My other family members got on ok, but did become bored with the variety. The location is perfect if you're happy to stay at the hotel. The shuttle bus could do with running every hour (like it use to) and into the evenings. The town of Tossa is so beautiful and deserves to be visited. I have been to Tossa many times and I found it very frustrating how hard it was to get into town. Taxis often didnt turn up, or we ended up waiting for ages. If there was lots of people waiting for the shuttle, it would take ages and it only had 8 seats (we were a family of 6) one time we waited an hour, while the poor driver was going back and forward. We spent an absolute fortune on taxis (18 euros each way). We had family staying in town and one day, couldn't even meet them as we just couldn't get there. We walked in one evening, I wouldnt recommend it with young children, it took 45 minutes and it was so hot. We have teenagers and it was ok, but only did it once. We had a late flight home, so tried to book our room for a late check out (as advertised) £35 euros for a 4pm check out instead of 10am. I was told to get up early and come to reception to ask. Unfortunately I wasn't able to book this, but was told as a favour we could keep our bands! Ive never with any holiday had our bands taken off us, especially when staying in the middle of no where (no shop or amineties) I stated this and felt like it was really bad customer service if they had refused us to use the facilities. The staff just seemed unhappy and stressed, all felt very stretched. The customer service and the facilities. With a few tweaks this could be a great hotel! Its defo not a 4 star, id say 2 star plus."

"We went as a family of five during the August school holidays. Location: The hotel is in a peaceful area outside of town, which is nice if you're looking for somewhere quieter. However, it can make getting into town difficult, especially for a family of five. The hotel does offer a shuttle service at certain times of the day, but it is only an eight-seater van and there was usually a long queue waiting for it. Getting back to the hotel was even more difficult, as we were often left trying to find a taxi that would take five people, which was surprisingly hard to come by. Room: The room was okay — nothing fantastic, but perfectly adequate. The air conditioning worked very well, which was hugely appreciated in the August heat. Unfortunately, the cleaning was disappointing. We had a coffee in our room on the first morning, and the cups were never changed or cleaned for the rest of our stay. They were simply left on the table all week. The room didn't have a kitchen, just a kettle, microwave and a very small, bar-sized fridge. We also had ants coming in from underneath the shower tray. The beds were uncomfortable, although the sofa was actually very comfortable and I ended up sleeping on it for the entire week. Pool: The pool area itself was clean and tidy, but I would say the pool needs some maintenance. The bottom of the pool was breaking up in places and, by the end of the holiday, my feet and all three of my sons' feet had cuts from the pieces coming away. I also have to mention the lifeguard. He spent a lot of the time either on his phone or nowhere to be seen. We essentially had free rein to do what we wanted around the pool, which is all well and good until something serious happens. Food: The food was pretty much what I expected for a relatively cheap holiday. It was okay and there was enough choice. My biggest complaint was the queues for a table. On several occasions, people were waiting over an hour just to get a table in the restaurant. Also, it wasn't made particularly clear to the English guests that you could order burgers and hot dogs for free from the bar area. We only discovered this on our third day. Entertainment: The kids' entertainment was okay, but it was very much geared towards the Spanish guests. We didn't feel particularly included and the entertainment staff rarely approached us or invited us to take part in activities. In fact, it was other Spanish families staying at the hotel who made the biggest difference to our children's holiday. They regularly got our three boys involved in football in the evenings, and our boys absolutely loved it. We're really grateful to those families because they helped make the holiday much more enjoyable for them. One thing I found particularly frustrating was that, towards the end of our stay, the football area was reserved for adult sports such as football and volleyball. There was a group of children waiting to play, but they couldn't use the area because the adults were playing. For a family-focused holiday, I found that pretty ridiculous. We also had a couple staying next door who were pleasant enough, although they were clearly smoking cannabis in the evenings. We also witnessed the man exchange something discreetly with one of the bar staff around the back of the hotel, where they presumably thought nobody could see them. I don't know what was exchanged, so I can't say for certain what it was, but it certainly looked suspicious and, to us, appeared like a possible drug deal. I realise this review sounds like I've done nothing but complain, but for the most part, the holiday was okay. We paid around £2,500 for the five of us, and at that price I think it was reasonable value. However, I wouldn't have been happy paying much more, and I do think the fantastic weather played a big part in how enjoyable the holiday was. My wife described it as a "Spanish Haven holiday", which is probably the best comparison I can make. If you've been to Haven in the UK, you’ll probably have a good idea of what to expect — basic, family-focused, plenty of things for the kids to do, but with a few issues that stop it from being a truly great holiday."