Bull Reina Isabel & Spa

"I have been a frequent customer of this hotel for more than 5 years. Not only have I stayed here continuously for personal and professional reasons, but I have also regularly recommended this establishment to colleagues traveling from the Peninsula, generating a constant flow of reservations. Unfortunately, after what I experienced during my last stay, neither I nor those around me will return. The main reason for choosing this hotel was the availability of parking. Having made my reservation a month in advance, upon arrival I find a simple printed paper hanging in the establishment informing of an unforeseen parking limitation due to "logistical reasons" starting the very day of arrival. The most outrageous thing is that, as can be visually verified, the parking lot has ample areas and aisles where vehicles can park perfectly without blocking traffic or passage at all. Despite being a long-time customer who brings continuous business to the hotel, the response at the front desk was nonexistent: zero flexibility, no solution, and the obligation to find and pay for a public parking garage due to their lack of operational foresight. Treating loyal customers this way and breaking service conditions unilaterally via an improvised sign demonstrates disastrous management. Both my colleagues and I will look for alternatives in the area that value corporate loyalty."

"We stayed at the hotel from August 25th to September 4th, in a double room with a sea view (433), and the experience couldn't be better. The location is very good, just cross the promenade to get to the beach, where the hotel has a reserved area supported by an employee. Every two guests are entitled to one parasol and two sun loungers, in addition to two towels, which can be exchanged upon payment of two euros. The room is not big, but it is very comfortable, with a large and well-insulated balcony. Do you want the breakfast buffet or the dinner one (28 euros, drink not included)? They have very high quality and variety of food and the replenishment is constant. The hotel is well integrated into the urban fabric, in a very safe area full of restaurants, small supermarkets, and souvenir shops. The bordering streets also present the same characteristics. The area invites pleasant walks. The staff is well-trained and very diligent. I have no doubt in advising the hotel."

"This is a fabulous hotel in a superb location right on Las Canteras beachfront. Although this is an old hotel our room was very modern with a lovely balcony and sea view. Our room was kept really clean and fresh the housekeeping team work really hard, the dining area, bars and communal spaces were also spotless. On the rooftop is a generous pool and plenty of sunbeds, the pool was warm not sure if it was heated or just warm from the sun. The free spa was also a welcome bonus and lovely staff to show you around. All the staff here are pleasant and approachable and work hard. I was so appreciative of the bubbly put in our room for my birthday it was such a lovely surprise, thank you"