Casa de Hilario

"I was extremely disappointed by my stay at La Casa de Hilario. It all started badly: I had sent a message before our arrival to ask if beach towels were provided, but never received a reply. Upon arrival, the welcome was particularly unpleasant. We were told that Booking had not made the payment, despite the fact that we had been debited for more than a week, with the threat of having to leave the establishment. This kind of situation is unacceptable for vacationing guests. Thereafter, the welcome remained non-existent: no information about the surroundings, no advice, no human warmth. The establishment gives a cold and industrial feel, far from the authentic spirit expected in a rural casa. The general maintenance also leaves something to be desired: the pool was neglected, the breakfasts were repetitive and composed mainly of industrial products, and the cleaning was very inadequate. The bed was not even redone by the cleaning team during the stay. The property is also very poorly soundproofed. We were awakened very early in the morning by slamming doors, and we could constantly hear the occupants of the house above walking at night, which woke us up several times. When choosing a rural casa, we expect a friendly experience, human warmth and local produce. Unfortunately, this was not our experience here at all."

"The location is top, quiet and rural, despite direct access to the expressway. Unfortunately, I was first in a room with mold infestation on the ceiling and partly walls. After a change to another room, I still have to stick with it: Most of it is run down and needs maintenance/repair. The equipment is outdated. Breakfast is cheap and plastic containers are already milky and look very old. The staff is friendly and accommodating, as well as trying."

"First of all, the positive is the location of the house. It is located about 400 m outside of Yaiza, according to the town sign, but outside the town center , although close to the expressway. But this is not audible and does not disturb. Now the really negative thing is: we had the junior suite. There it was freezing cold, the furniture on the terrace was worn apart, in the pictures everything still looks very nice. The fridge was more rusted than intact. I.e. it was not intact at all. How much touted a Dolby route system was not to get going and so complicated that even the cleaning lady could not explain it to us. From the reception in the village no one felt compelled to come over and help us. What is not in the description is that the toilet and shower in the room is separated only by a glass wall that is open at the top. I.e. when the partner is in the toilet, every sound is really heard, which is just a no go and unpleasant. Not just for whoever's sitting in the bathroom. Also a big minus was the breakfast for this price is absolutely minimalist and very basic, not even standard of a continental breakfast it as it is described. We would choose the house anytime due to the location but that's all. If you book the Junior Suit, please be familiar with the sounds of your partner and if not, you will be after a week. There is no reception in the house and only someone comes after which you find a phone number in the so-called living room that you have to call. Someone from reception will come along at some point."