Grupotel Mallorca Mar

"The was excellent for us as it wasn't on a main strip. A 10 mins walk along the seafront and you get to the harbour and that's where all the shop and restaurants begin. They do put a bus on for you also at the hotel. The hotel was nice a great room with a living and eating area. Sink, hob for cooking and a kitchen unit sized fridge. Two patio doors, one in the living room and one in the bedroom onto a large balcony looking at the see. The staff were excellent and the food was very nice. I would certainly choose here again next time I visit. Well done and keep it up."

"We have had a very mixed experience at this hotel, and unfortunately the negatives have outweighed the positives. In our opinion, it falls well short of what we would expect from a 4-star TUI BLUE hotel. On the positive side, the pools are good, particularly the children’s pool, which has lots of slides and is great for younger children. All of the staff we have encountered have been pleasant and friendly, and the hotel and rooms are very clean. A special mention to Silvia, our cleaner, who even took the time to make a lovely towel display on our beds one day, which was a really nice touch. There are also plenty of sunbeds, so there is no need to get up at the crack of dawn to reserve one. Unfortunately, the food has been by far the biggest disappointment. We appreciate that catering for large numbers of guests is challenging and that buffet food is never going to suit everyone, but we have found the quality and variety extremely poor, particularly when compared with another TUI BLUE hotel of the same star rating that we stayed at last year. At dinner there seem to be around eight main dishes, alongside salad, pizza and plain pasta. Breakfast also tastes very cheap and lacks variety. We are not particularly fussy eaters, but we have genuinely struggled to find something we want to eat most evenings and have ended up living on chips, pizza and ice cream. For an all-inclusive 4-star hotel, we expected considerably more. Another major issue is the evening entertainment area. There is no air conditioning or effective ventilation, and it becomes unbearably hot inside. You leave absolutely dripping with sweat. There are numerous doors that could be opened to improve airflow, yet despite several guests asking, they are not opened. This has had a real impact on our evenings because we have found it so uncomfortable that we have ended up returning to our room early instead. With children, this leaves very little to do in the evenings and is incredibly disappointing when you are on an all-inclusive family holiday. We have also been disappointed with the TUI rep service. I have been trying to book a day trip for three days and have visited the rep desk several times during the advertised hours, only to find nobody there. If the stated opening times cannot be covered, they should be updated or there should at least be some information explaining when a rep will actually be available. Overall, the hotel is clean, the pools are good and the staff are pleasant, but these positives do not make up for the shortcomings. We have stayed in other TUI BLUE hotels and, based on that experience, arrived with much higher expectations. Sadly, this hotel feels very average to us and we do not feel it provides the standard we would associate with a 4-star TUI BLUE property. There is definitely potential here, but the food quality and variety, ventilation in the evening entertainment area and availability of the TUI representative all need significant improvement. Based on our experience, we would not rate this hotel as a 4-star property."

"Grupotel Mallorca Mar is a hotel catering especially for families with younger children, so it was a lot of children :-) After staying for a week I would say Grupotel Mallorca Mar, with some small quality improvements that not have to cost a lot of money, could be a good 4* All inclusive hotel. As for now I would rate it somewhere between 3 and 4 stars. Service/staff: Some of the staff is friendly and greets you when you meet them in the restaurant or the bar, some do not even look at you. Or when we in the a la carte restaurant ordered a bottle of wine, the waiter let me taste the wine, and then just put the bottle on the table. We had to pour the first glass ourself… Or when I asked for a bottle of water in the bar, I was just told I had to pay for it. When I asked if I really had to pay for a bottle of water in an All inclusive hotel, I was promptly told I had got a free bottle in my room. I had to find out for my self I could refill the water-bottle, free of charge, at the other end of the bar… Room/apartment: We had a one bedroom apartment that was large enough and quite fresh. It had a small kitchenette with a small fridge. Comfy beds. Pool area: There are three pools on the premises, one at the part nearest the sea, one baby pool and a children’s pool at the other end. If you want som peace the area around the children pool is actually the most quiet. There are lots of sun-beds so absolutely no need to reserving them at 07.30 in the morning, but some people just can not help themselves… Cleaning: Cleaning is generally OK, but also here some improvements could do. Wet floor towels in the bathroom floor was not exchanged or even put up to dry some days. And some days the maid obviously thought we had made up the beds so nice that she did not have to do anything with them. In the large outdoor area at the restaurant the chairs was made of rattan/wicker. Since it is outdoor it is only natural that it gets bird droppings on them. But when they only are wiped with a damp cloth they do not get clean… It is quite disgusting when you find bird poop between the rattan. After a rain-shower when the sun came back we went for a drink on the bar terrace. All the tables was wet. When we asked one of the waiters to wipe the table he did ours, all the other was left wet. Food/drinks: We found the food generally tasty, every day several new salad/starters and hot dishes. In the restaurant there is a small outdoor area that was «adults only» but for some reasons it was closed several days during our week. You also had to be careful when moving around in the restaurant, looking around for running children otherwise you risk to trip over them… As in some other All inclusive hotels the AI drink-menu is only with domestic alcohol, here it was a very limited list to what was included. Everything else you had to pay for…"