Protur Floriana Resort

"When we first arrived at reception it was good to see it was 'all hands on deck', as reception had put 4 staff on to receive a large party . All the reception team were cheerful and friendly and were happy to help. When it came to my turn and was told my apartment was on the top floor (4th). I asked to be put on a lower floor as I was recovering from a knee operation. Despite the resort being quite busy after a few moments the lady found me an apartment on the first floor. Result! I am currently on the waiting list for a gallbladder operation and as a consequence I have to live on an extremely limited diet. basically I cant have anything fried or fatty, highly spiced or covered in oil. On day one we had a brief chat with the restaurant manager who explained it was no problem, all I had to do was ask the chef at dinner to prepare one of the three meats on offer for grilling to be completely without fat or oil. This they did happily every evening for the duration of my stay even bringing the grilled meat to my table. This was easily over and above what I had expected and was very pleasing. I was able to satisfy my dietary limitations at breakfast and lunch as there was a good variety on offer on most days. I was quite apprehensive on arrival , unsure how the food situation would unfold. I need'nt have worried as the restaurant staff quickly passed the word around as to my needs. So thanks Protur Floriana staff for all your help! I really appreciate it. Alun South Wales"

"There were already discrepancies regarding the apartment with a whirlpool at the time of booking. In addition, there was a reservation that had been canceled in the meantime and contradictory information. The room's amenities were particularly disappointing. Instead of a real window, there was only a curtain with a grate behind it. As a result, there was a lack of both natural daylight and the ability to provide the room with sufficient fresh air. Especially for a longer stay, this is not acceptable to me. The exclusive use of paper cups instead of real glasses or mugs also did not leave a good impression. The organization toward the end of the season was also disappointing. At the accessible pool, the lounge chairs were already removed, even though there were still guests at the hotel. In addition, my room key was deactivated, so I had to take care of the matter myself. The dining options also failed to convince me. I felt the prices were excessive in relation to the service provided. Five euros were charged for an ice cream and a Coke Zero. The last day was particularly annoying: To my explicit question as to whether they had iced coffee, the answer was yes. However, I was served warm coffee, for which I had to ask for ice myself. If I had been told this beforehand, I would have ordered an espresso. The location in Cala Bona is also not ideal for guests who have difficulty walking. Shopping opportunities and cafés are sometimes only accessible via longer walks. I come from the hospitality industry myself, have many years of experience, and have the corresponding professional training. I am well aware of what one can expect from a three-star hotel. The infrastructure may correspond to this category, but the organization and service did not meet this standard during my stay. I find it especially unfortunate that services were apparently already being restricted and facilities partially dismantled during the current season. Guests who are still staying at the hotel in October also have a right to the booked service."

"Location: quiet, about 5-10 walk to beach. Not the hotel's fault but be prepared for over 1.5 hr transfer... We arrived at 10.00 expecting to have to wait till scheduled check-in at 1500, but receptionist said we could check in straight away. The complex seems to be a mix of AI and self catering, we paid £359 to TUI for two people self catering for 4 nights. We did not use restaurants or bars , instead went into town. Pools ok. Not very deep and cooler in mid October. Nice to cool down. Complex very tidy. Rooms: we stayed in H top floor, slightly overlooking pool. Rooms clean and spacious. About 10 channels on the TV. My only issues with room is the kitchenette. Fridge, microwave 2 hot plates. No chopping boards or utensils. We had rolls and meats and cheeses etc, but you would not be able to cook anything else. Perhaps, I could go to reception and ask, but I did not intend to cook, if a family came, and to save money wanted to cook, the would struggle. Staff: friendly I think I would come here again.."