Hotel Bendinat

"Relaxing data in the Best Place of Mallorca"

"We selected this hotel because the reviews were decent and pictures were amazing. The staff was ABSOLUTELY AMAZING, great service throughout. If we return, it will be for the staff, not the property. It's a bit remote, and we knew that, but it was a bit disappointing when at check in (late evening from traveling all day) we were told ALL dinner reservations were booked for our entire stay and we were on our own for dinner. Didn't mind the 15-20 minute walk up the road for food, but also didn't feel very welcoming. If you are traveling with any physical limitations, it is a bit of an uphill climb to get to restaurants, so plan ahead or call a taxi. That was the least of the disappointment, just hangry complaint. For a hotel of this magnitude, we were super disappointed in the basic rooms, and worst of all, below basic towels (so old you can see through them) and horrible toilet paper (the roughest of the rough). The room decor can use some pizzaz to match the rest of the vibe, but the views made up for it. If you pay top dollar, you expect great sheets, soft towels, soft TP. PRO TIP: make dinner reservations before you get there if you want to dine on property & budget for taxis or rent a car if you plan to leave the property. Views were amazing...."

"I think my review best summed up by saying very disappointed. I booked a 5 night stay with my wife, celebrating our 1 year anniversary. The location, the charm and strong reviews sold me on it. Started great at the airport, after a 5 hour delay out of Nice the private driver was still there as promised 3ven after all the flight issues. That was super appreciated. We get there and get our room - no ac. Note - this was during one of the hottest weeks ever in the med - so it was sweltering. Also no room service or food after 10. Kitchen closed...bummer. The bar staff rustled up some bread and olives which was nice. Because it was later in the evening check in due to our delays only the night crew was there and apparently we had the last room in the hotel - fully booked so no alternative room. So he gave us a single standing fan. Needless to say - one miserable night. The next morning I brought it back to the attention of the desk and we went down to the pool the next day and had a nice lunch and drinks. When I checked a couple hours later they said great news..its fixed. Problem was - it really wasn't. Yes cool air could barely be felt coming from the vent but no where near any sort of normal ac. We brought it up again and they promised to work on it but it never resolved. We blacked out the curtains, kept the fan and made the best of it until the last night where it completely went out again. Error code on the panel - nothing. When I brought it to the attention (again) they said the hotel has an issue and I could talk to them in the am when we checked out. So a very miserable last night. The cherry on the cake of our last night? We went to the lovely and delicious restaurant for our anniversary dinner at 940 and placed an order. We watched 2 other tables get seated after us and food come, including a whole fish to go for the table in front of us at 1015. At 1020 the waiter comes to apologize and sys due to a problem with the lights (?) our food isnt coming because now the kitchen is closed and offered us a salad. I was not understanding because I just watched two hot entrees get served and he said well he ordered by phone. Me: yeah but his order just got served? It was clear he forgot to put our order in and the kitchen closed and wouldnt accommodate his mistake. We just got up and left. There were some standout employees for sure, the woman working breakfast as the supervisor and the woman bartender at the pool are excellent - as was one of the main guys at the restaurant that always ensured we got an amazing table. I get thst things happen but the lack of accommodation or offering anything at all other than sorry just isnt it for this price point. We are by no means hard to please but as well no ac is a fundamental failure which again- things happen but we were there for 5 nights - find us another room. Bonus tip - dont let them give you room 109 its right next to the storage for the housekeeping so you will not only hear all the equipment as they do their work, but all the staff conversations starting too early in the am as well as that door opening and closing all day. Im hoping the hotel will see this and somehow make it right but this was something we looked forward to for a long time and had nothing but frustration and having to make "the best of it" and a fundamental lack of services and hospitality. Things happen but how you respond to them is all the difference and Hotel Bendinat failed us."