Haciendas Village Tenerife

"I booked a one bed apartment for my son and his girlfriend for a 5 night stay. Apartment was lovely, complex lovely. First 2 nights no issues. Morning of 3rd day email to say there was a water outage in the area. No further communication no offer of bottled water. Fast forward to day 4 still no water. So no shower, no toilets, washing facilities. Emails and WhatsApp largely ignored. Reception closed. One response at 1pm was the water would be back on in 2 hrs. It wasn’t. They did offer a shower at their other complex, and that was after pushing. Didn’t really help the problem of no water. By 6pm the decision was made to relocate to a hotel in town with water, and the complex were informed this would be the case if the water was not back on. Trying a reply to emails or WhatsApp messages is impossible. I was trying to be reasonable with the refund, as opposed to doing a charge back on my card. Shocking customer service"

"Excellent apartments with everything you need and more. Yes its location is hilly with steps but isnt all of tenerife? The pool area was lovely and tranqil and kept beautiful. Best pool weve been at in years ! Only thing we would have liked was a shower room we could have used on our last day as our flight was late at night. They do have a disabled toilet with a hair dryer and pool shower but it didnt feel right washing my hair there - that said that is anly a personal preferance. The drains in our bathroom were a little smelly at times but we picked up some bleach and used that a couple of times. Washing machine, pool towels available, safe in the room (free to use), good lock on front door, two free standing tall fans. I could go on and on..... We would 100% recommend and 100% come back. Oh and the taxis are only 4 or 5 euro back up the hill as it was really hot when we were there ! Thanks for a great stay !!"

"We had a fantastic time staying at the haciendas IV. We stayed in the 2 bed bungalow with sea view. Now there are plenty of steps there so be prepared to get your steps in but we did not find this difficult. The main pool in the haciendas village complex was just lovely and where we spent most of our time, plenty of beds and we never struggled to get any in our 10 day stay. When people left the pool area they took there towels. The bungalow was a goid size a lovely big terrace two fine big bedrooms and a pull out couch. Plenty of towels given aswell so no need to bring any. Everything you need in a self catering big fridge and freezer a oven a washing machine. My only complaint is there isn't enough oven dishes and maybe a pizza tray would be good but these are small things as there is a lovely BBQ provided. I will definitely be returning here it was ideal."