Atlantic Mirage

"} ⭐ 1 STAR – ONE OF THE MOST DISTRESSING EXPERIENCES WE HAVE EVER HAD Our experience at this hotel was absolutely appalling. We felt humiliated, unfairly targeted, and treated without basic dignity or respect. To make matters worse, we found beetle-like insects in the bed, raising serious concerns about the hotel's cleanliness and hygiene standards. The most upsetting part was the treatment of my disabled sister. When she explained her disability to a member of staff, she was called a liar. This was deeply hurtful and completely unacceptable. Despite staff being made aware of her disability, we were removed from the hotel, and the police were called. We were left without safe accommodation, feeling vulnerable and abandoned. Tragically, after being left with nowhere safe to go, we were attacked and robbed. This was a frightening and traumatic experience that made an already distressing situation even worse. The way we were treated has also left us questioning whether racial profiling played a role. We were singled out and accused of behaviour we strongly dispute. Although I cannot say definitively what motivated the staff's actions, I believe our concerns deserve to be taken seriously. I sincerely hope management investigates the staff's conduct, the treatment of my disabled sister, the condition of the accommodation, and our concerns about possible discrimination. I would not recommend this hotel based on our experience. No guest should have to endure such distress, and everyone deserves to be treated with dignity, fairness, and respect, regardless of their disability or race. This was far more than a disappointing hotel stay. It was a deeply traumatic experience that left us feeling unsafe, vulnerable, and completely let down."

"This hotel is a disgrace don't be fulled by the pretty looks off the hotel the staff are disgusting they sneak into your room when you go out cleaners help themselves to your stuff don't go there unless your going to carry all your valuables with you every time you go out off the hotel I honestly think that the staff don't like us british going there they treat us differently I saw police come in there not sure why but they hat bats with them screaming in Spanish we decided to check out my friend had only just arrived I had been there 4 days should have been 10 never again would I go back there staff laughed at me when I nearly fell out my wheelchair in reception as for the food I advice you to watch the waiters with both eyes I give the food 2 this place needs to get rid off the staff there currently running your hotel and get people in there that care for your customers no matter where there from.at 71 worst holiday I've ever had in tenerife"

"Really bad place avoid is a MUST no accommodation for disabled people . I observed witness the manager and and pokice throw this women out and she was crying . Dodgy place and clothes went missing in side room"