Hyatt Regency Nice Palais De La Mediterranee

"The hotel reopened two months ago after a total renovation. The common areas are beautiful, and Zou Zou restaurant has a magnificent view of the Mediterranean, especially as the sun rises at breakfast. The best concierge team is the best— great attitude and helpful."

"We spent two nights at the Hyatt Regency Nice Palais de la Méditerranée during our honeymoon. Overall, we had a good experience, but a few issues, particularly the uncomfortable beds, kept this from being the five-star stay we expected. We booked our stay using Hyatt points and then paid an additional €500 to upgrade to an ocean-facing room with a terrace. Given the significant cost of the upgrade and the hotel’s five-star rating, we had fairly high expectations. First, the positives. The hotel itself is beautiful, and the service and staff are truly top-notch. Two employees deserve special recognition. David at the front desk kindly offered us complimentary breakfast after learning we were on our honeymoon, which was a lovely gesture. Florian at the concierge desk also helped us secure a reservation at a difficult-to-book restaurant. We really appreciated both of them. Our bathroom was another highlight. The shower was spectacular, with excellent water pressure and plenty of hot water. Unfortunately, the beds were a major disappointment. The mattresses are exceptionally firm, to the point of being uncomfortable, and I struggled to sleep more than a couple of hours each night. The pillows were equally bad. We requested non-feather pillows in hopes of finding something more comfortable, but those were heavy and just as flat as the originals. I seriously considered going to FNAC to purchase our own pillows! Thankfully, we were only staying two nights. There were also several smaller issues that, while minor individually, collectively suggested a lack of attention to detail that I wouldn’t expect at a five-star property. The hand soap and body lotion dispensers in our bathroom had been switched, and it wasn’t something we could simply correct by swapping the covers. The hotel also attempted to deliver a welcome gift while we were out, but left no instructions for arranging delivery when we returned and never attempted to deliver it again. We also noticed maintenance issues, including a nonfunctioning bank of elevator buttons and significant chipped paint on the canopy stands in the restaurant. None of these smaller issues would have been particularly concerning on their own, but taken together, they detracted from the overall experience. Ultimately, this is a beautiful hotel with genuinely lovely staff who clearly care about their guests. Unfortunately, the uncomfortable mattresses and terrible pillows made it difficult to enjoy our stay fully. A good night’s sleep is a basic expectation at any hotel, especially a five-star property where guests are paying a premium. Having used points for the stay and spent another €500 on the room upgrade, the lack of comfort was especially disappointing. By the end of our two nights, we were genuinely looking forward to moving on to our next destination just so we could get some rest. With more comfortable bedding and a little more attention to maintenance and room details, this could easily have been a five-star experience."

"Poor condition in general, stinky bathroom, dog pee not cleaned after repeated requests, received 10% on 1k per night price!!"