D'Espagne

"As a solo traveler this was the best experience I could of possibly ever had. The man who checked me in was so so polite offered assistance if I needed explanation on how the metro works, good spots for food and transport help ect. The room was so comfortable and clean. Breakfast was lovely too. I’m not one to usually write reviews but I cannot explain how good this hotel is. Thank you so much to all the staff especially the gentleman who checked me in (sorry I didn’t catch your name)"

"From the moment we checked in, the standards were appalling. We entered our room to find hairs and a used toothpick — a clear sign that basic cleanliness was ignored. When we raised this with reception, we were told to wait until after 10am for an assessment. No one followed up. No apology. No resolution. On our second night, housekeeping simply didn’t happen. We contacted the hotel via chat and were told by our travel agency that housekeeping “wasn’t available today.” Excuse me? We paid for two nights — that includes two cleanings. We even left the designated lanyard on the door requesting service. Still, nothing. When we tried to address these issues with the receptionist, we were met with rudeness and hostility. He began demanding city tax — despite the fact that we had already paid it upon check-in. We showed proof of payment, including our bank statement and the invoice clearly stating the charge was to be paid at the hotel. Yet he insisted, citing a “language barrier” as justification for ignoring the evidence. It felt like intimidation, not hospitality. To make matters worse, the hotel is still attempting to apply these charges even after we’ve proven payment. This is not just poor service/ do my room — it’s unethical. Do not stay here. The lack of cleanliness, disregard for basic guest services, and aggressive handling of payments make this one of the worst hotel experiences I’ve ever"

"Hotel is quite small and it’s pretty close to the center All the days we spent walking around🤍 The room for three people is on the upper floor and it’s cute and very clean🫶🏼 But as I mentioned previously it’s quite small especially because it’s on the last floor- so if you are tall= be careful with bookings for a room for three🙈 From bonuses: it has free croissants at the entrance🤭"