Hydramis Palace Beach Resort

"Have just returned from this hotel. Overall we had a pleasant stay. It seems to us there is a family vibe with the staff. We were on HB and can confirm there were a lot of food options at dinner. Breakfast had some variety at times. Contrary to another review, hotels do charge for safes. We were charged at another hotel in Crete on a previous trip. If you aren't happy to pay then get a sturdy lock for you bag to store your valuables. The entertaintment was okay. Most nights there seemed to be just music. Maybe cos it's end of season. At least the hotel posted when there was something&when there wasn't. Special mentions to Ardit&Kostas (sp?) At the restaurant. Daniela in the pool bar. The onsite minimart shop owner who was super helpful. The staff who checked us&gave us a welcome drink. In terms of public transport, there is a bus stop less than 1o mins walk away. They are supposed to be at 15 past the hr. Be aware they can be late or not even stop. The talos land train stops near the hotel but not always. An easy way to visit Lake Kournos. Supermarkets are about 20 mins walk away. Downsides - on 2 occassions staff cleared our table prematurely. There were quick apologies. We know staff need to do a quick turnaround but think that maybe they should wait a bit longer or check with guest before they leave. One staff member did check before clearing plates. Housekeeping didn't lock our rm on one day. We know that that wasn't deliberate but it gave us anxiety. Note it was reported immediaty&dealt with. Despite the issues, we definitely liked the hotel and staff."

"Stay first week of sept. Mr Bandeli créâtes us at the réception upon arrival. He gave the tone for the whole week, followed by Yasser at the sport activities. We enjoyed our week all the staff is amazing well done Manager and assistant manager the Lovely tunisien lady. Bravoo"

"Beautiful location, but disappointing for a 5-star hotel The hotel has a beautiful location. I really enjoyed the fact that there is a sea view on one side and impressive mountain views on the other. The surroundings are very pleasant. The reception staff were very friendly and welcoming. I would especially like to mention Katerina, who was extremely kind, helpful and always willing to assist with any question or request. She definitely deserves special recognition. Unfortunately, there were several things that I found disappointing, particularly for a hotel advertised as 5-star. I was surprised to find that the safe in the room required an additional payment, even though I had booked a half-board stay for a week. In hotels of a similar standard, including many hotels in Crete, I have never been asked to pay extra for a room safe. Initially, the towels were changed only every two days, and there was no bathrobe in the room. After I asked, however, the towels were changed daily, which I appreciated. I also found the situation with drinking water unusual. Instead of receiving a new bottle of water each morning, guests are expected to refill their bottles with filtered water at the bar. This is not what I would normally expect from a 5-star hotel. The food selection was also rather limited, both at breakfast and dinner. I expected more variety and choice from a hotel of this category. Another issue was the noise. I had specifically booked a ground-floor room with a private pool, expecting to enjoy a peaceful and relaxing stay. Unfortunately, in the mornings and also intermittently during the day, there was considerable noise from the cleaning staff’s trolley passing along the corridor. At times, this was quite disruptive and made it difficult to relax and enjoy the room and private pool area. Overall, while the location and the friendliness of the staff were definitely positive aspects, I left somewhat disappointed. The hotel has many good qualities, but in my opinion, several details do not correspond to the level and service I would expect from a 5-star property. It is a shame that these relatively small details can have such a significant impact on the overall impression and experience of a stay. With some attention to these points, the hotel could offer a much more complete 5-star experience. Isabella"