Sun Beach Resort

"We were in Rhodes for the first time and consciously decided on a hotel near Rhodes City. The employees and the service staff are extremely accommodating, helpful, and friendly! Especially the lady at the reception who not only helped us so incredibly much with the bag forgotten on the plane but was also very attentive and helpful. We also thank Ilias, who always advised us excellently and served us exquisitely! He is such a nice and accommodating employee!"

"Great hotel, clean, nice, beach is good but use special shoes. Warm , clean water -amazing. Staff is friendly, helpful and doing great job. Reception staff, waiters, housekeeping, guest relation, hairdressing salon Kem is very professional!! Some tours were not available ( end of season), beach is good, bus always use shoes. We wanted to try more seafood and more fish there. We would like to wish to keep high standard of service and appreciate their hard job! Many many thanks!!!"

"I have very mixed feelings about this hotel. There are essentially two parts to the hotel, as many other reviewers have mentioned, and I think it's important that people understand the difference before booking. We booked believing we were staying in a 4-star hotel. Unfortunately, we were allocated a room in the Garden Rooms, situated across the road from the main hotel. In my opinion, this accommodation is no more than 2-star standard. The Garden Rooms are extremely dated, tired and desperately in need of refurbishment. We had a studio overlooking the pool, which was nice, but the room itself was very small and quite grubby. The shower curtain was dirty, the bathroom grout was filthy, and the appliances and facilities in the studio had yellowed with age. Everything looked and felt very old and neglected. On a positive note, the beds were comfortable and the air conditioning was adequate, but the overall standard of the accommodation was extremely disappointing. What frustrated us most was how misleading the photographs and descriptions on the website were. We genuinely believed we had booked 4-star accommodation, and what we received was nowhere near that standard. We did request to move to the main hotel and were prepared to pay the additional cost, but unfortunately the hotel was fully booked, so we had no choice but to stay where we were. There were definitely some positives. The adults-only pool was lovely, and the gentleman working behind the bar was particularly friendly and welcoming. However, despite being advertised as adults-only, there were children using the area at times. The padded sunbeds were also absolutely filthy and really needed a thorough clean or replacing. You also had to get down to the pool early if you wanted to secure a sunbed. The location of the hotel is excellent. Everything you need is close by, and the supermarket is very good. The beach is lovely, although I would strongly recommend taking sea shoes as it is extremely pebbly. The hotel is directly under the flight path, so aircraft fly overhead regularly and are very loud. This didn't bother us personally; in fact, we quite enjoyed watching the planes coming in! However, it's definitely something worth being aware of if you're sensitive to noise. We stayed self catering, so I can't comment on the all-inclusive buffet, but the food we did have at the hotel was nice. All the staff we encountered were friendly and pleasant. Overall, it's such a shame because the hotel has a fantastic location, some lovely facilities and genuinely nice staff. Unfortunately, the poor standard of the Garden Rooms and the misleading advertising really let it down. I don't expect luxury, but I do expect accommodation to reflect what has been advertised and what I've paid for. There is a huge difference between the two parts of this hotel, and I really don't think this is made clear enough when booking. Unfortunately, despite the positives, I would not return to this hotel. The misleading advertising and the standard of the accommodation left us feeling very disappointed. My advice to anyone considering booking would be to check very carefully exactly which part of the hotel you are paying to stay in."