The Excelsior

"We stayed in the Excelsior Hotel for three nights. Overall we were pleased with our choice, but there were a few minor things that could have made it better and induced us to leave a five star review. Firstly the good points: The location is great, being a very short walk from the ferry terminal, the popular eating area of Ladadika and Aristotelous Square with it's bars. We were given a room on the fourth floor (44) which although quite small had a huge rap-around terrace with a sea view. The room was comfortable and the bathroom was spacious with enough surfaces to place the usual items you take with you. The air-conditioning also worked well. The bed was comfortable for sleeping. There was an espresso machine and a selection of coffee capsules, including decaf. A fresh bottle of water was also provided every day. The breakfast was good, with a reasonable, but limited selection of items. All the staff were pleasant and polite. Now for the areas that I think they could improve: The bathroom has a frosted glass door and the bathroom window had no blinds. This meant the room was lit as soon as the sun rose. Not good if you are used to sleeping in the dark. The TV displayed BBC World News on channel 1, but when selected it showed a Greek channel. I asked reception if this could be corrected, but it wasn't. Incidentally I see this was mentioned is a previous review! The hairdryer, although working, was in need of repair/replacement. The outer cable was split and the end filter was broken and fell off. Despite leaving it in a broken condition on the bed, housekeeping placed it back in the wardrobe. The brakes on the bed wheels did not work. When we sat up in bed the bed kept sliding away from the headboard. To fix this I resorted to placing the complementary slippers under the wheels. The bath had a showerhead which was difficult to use as it's very small. A larger head would offer a better shower experience. I have mentioned that the breakfast was good, but the prepared fruit was limited to melon. The cooked to order omelette and Benedict Royale were excellent, but the pancakes with honey and raspberry we're poor. There were three pancakes that didn't taste fresh, and the wild raspberries were two small sliced strawberries. As I said earlier, we enjoyed our stay but expected better from a five star hotel."

"My husband and I recently stayed in a junior suite at the Excelsior hotel and really enjoyed our stay. The room was both luxurious and spacious with very comfortable beds. The breakfast was plentiful and the staff were both helpful and friendly. The central location of the hotel really made our trip to Thessaloniki a memorable stay for us! 🥰"

"The service was exceptional from all areas at reception, concierge and breakfast each morning. Rooms were very well maintained and housekeeping was excellent. We love coming back to our favourite hotel 🥰"