Demetra Hotel

"The hotel is not worth its 4 stars; our room smelled like sewage and needed a good refresh, the AC is very cold at 18 degrees, we could only turn it up to 21 and it often turned on even if we didn't want it to! Pleasant surprise to find a huge cockroach in the shower!!! Breakfast was not good, and you already have to go up a floor to access the hotel."

"First the positives. The location is fantastic for exploring, everything is within reasonable walking distance. The rooms are spacious and the house keeping team do a great job. The not so great! No kettle ; tea , coffee , cups in the room , this is unusual for a four star hotel. One loo roll per room per day can prove challenging, heated towel rail didn’t work , the breakfast option was very limited and not in keeping with other 4 star establishments. The reception team are very unapproachable, for example a simple “ good morning “ to guests would go a long way , but unfortunately you are made to feel like an inconvenience if you address them directly ( especially if you speak to a certain individual in the morning who will just scowl at you in silence ) 4 star review based on the location, room size and excellent house keeping. Please consider adding tea and coffee ( and a kettle) to the rooms , and maybe consider some kind of human interaction course for one of your reception team in particular."

"I would highly recommend this hotel, the rooms are beautiful, it has easy access to all of all the places you would want to visit and is a 5 minute walk from the train station. The staff are lovely and friendly. Would definitely go back."