NH Collection Roma Giustiniano

"The NH Giustiniano Hotel in Rome that hosted me in recent days is truly a wonderful location. The staff's welcome is always courteous and kind. A special note goes to Cristina Teodoro, for her infinite hospitality and kindness. The splendid rooms are bright, spacious, and well-maintained The breakfast is truly rich and high-quality. When I go to Rome, I always choose to stay there... AND I AM NEVER DISAPPOINTED, quite the contrary.... I recommend the NH HOTEL Giustiniano in Rome to everyone! Truly amazing Emanuela Regazzi"

"Centrally located hotel In a beautiful residential area, rich in period homes. Good service, rich and abundant breakfast with the possibility of customizing the omelet. White melon, Greek yogurt, and honey remind me of years long ago, taking me back, closing my eyes, to Skiathos."

"Very disappointing experience for a hotel of this category. We stayed at this 4-star superior hotel paying approximately €500 per night, expecting a level of service in line with the category and the price paid. During one of the nights of our stay, the cleaning of the two rooms was completely inadequate. Practically the only thing that was done was making the beds. No clean towels were left and the rooms were not properly cleaned: the floor was dirty, the shower screen was dirty, there were papers on the floor and the bathroom trash had not been removed. The most unpleasant thing was that, when I went to bed, I found a used tissue inside the bed. This shows that the room had not been properly checked or prepared before considering it clean. Although it was only for one night, the fact that it happened in both rooms and that we found a room in those conditions is absolutely unacceptable for a 4-star superior hotel with a rate of approximately €500 per night. Upon checking out, the hotel offered us a discount as compensation, but we consider that it was not an adequate response to what happened. The most disappointing part was what happened afterward: for a week now I have been trying to contact the hotel every day, calling and repeatedly resending my complaint via email to Guest Service, without receiving any response to this day. A one-time failure can happen at any hotel. What is truly worrying is the lack of a response and follow-up regarding a specific and serious complaint. We expected service in line with the hotel's category and a professional response from management. Unfortunately, neither of the two things lived up to our expectations."