Biasutti Hotel

"Tiny room. Unaccommodating receptionist. Biasutti Hotel Lido Venice Six family members. Three rooms.Two Nights Our room had no space for luggage. My wife and I had to remove the TV paraphernalia and use that bureau space for one of the checked in luggage. The other checked in luggage had to be placed in a closet over the safe. An end table was used to support it. Access to the safe~difficult. Originally the suitcase was placed on the floor, but it blocked the entry door. One carry-on on the remaining night table close to the pillow. The other - on the floor. (We returned the room to its original setting on departure.) I brought this to the attention of the receptionist gentleman who didn’t care about our situation.. He wasn’t focussed on my complaint and entertained other customers as they approached him. He refused my request to come and see how crowded the room was for international travellers. He also wasn’t impressed that my wife and I for two nights were footing the bill for three rooms: one for our grandchildren, one for our son and his wife, and one for ourselves. He also didn’t seem to be impressed that my wife had fallen earlier that day and her knee was severely bruised. She needed medical attention for preventative blood clots which she eventually received in Florence. Icing her knee was not sufficient. I told him that it was difficult for her to get around in that small space. He indicated that she shouldn’t be walking around anyway, considering that her leg was bruised and swollen. How gracious of him? We are both in our late 70s and have travelled extensively. Never in our many travels have we experienced such lack of compassion and professionalism . We will never use the Biasutti Lido Hotel or affiliates again and avoid any future Trafalgar trips using the same. Our excellent Trafalgar tour guide intervened, but was also unsuccessful. A larger room was available that night for an extra €200. To my knowledge, it sat empty as it was late in the day to rent it out. He was not interested in providing any sort of goodwill. Is this the face of the Biasutti Hotel to the international community? I asked to speak to his supervisor or owner. He refused to provide that information. He said the owner was unavailable. Considering the money spent on 3 rooms as a family of six for two nights, one would think that the hotel would gave been more accommodating."

"We arrived early , no problem we able to check in early !! Perfect for us . We dropped our bags off and head straight out . 5 minute walk to the vapporetto . 10 minutes over to the Gardini. The room was lovely . Perfectly clean . Plenty of storage and space. We even had a little balcony . Staff were all super friendly and helpful . Breakfast was great - lots of choice !! I loved the cakes !! The ladies set up a table outside on the terrace - no problem for them . Close to the Beach !! Easy safe walk to lots of restraunts and bars . Always someone in reception. We got a late flight home - no problem to store our bags . So easy to pop back before the Alilaguna back to the airport . We will definitely stay here in 2 years time when we come back from the 2028 biennale ."

"This was the second time I stayed at this excellent hotel and I hope to return soon,it is located in a very quiet area but very close to many great restaurants,bars and shops and only a 15 minute walk to the vaporetto stop and the very long beach,the whole area and island is very safe,my room was very comfortable,spacious and clean with a great shower and the continental buffet breakfast is very good with plenty of choice,all the staff are very friendly and helpful and there is a 24 hour reception,highly recommended."