Hôtel Panorama

"We really appreciated many aspects of this hotel. The views from several areas of the hotel were beautiful, the pool area was very nice. And most of the staff were really friendly, welcoming and helpful. But sadly not everyone. Unfortunately, there was one experience that completely changed how we felt about our stay, and it is the reason why, despite the many positive aspects, we would not return to this hotel. Every day that Nikos was working at the pool bar, we experienced his attitude towards us as cold, unfriendly and unwelcoming. It made us feel uncomfortable and, quite honestly, very sad. This happened repeatedly throughout our stay, to the point where we no longer enjoyed spending time by the pool because we knew that going to the pool bar would likely leave us feeling unwelcome. What made this particularly difficult was that most of us in the family experienced it in the same way. We were on an all-inclusive holiday, and we had looked forward to being able to relax and enjoy everything the hotel had to offer. Instead, we found ourselves feeling uncomfortable and sad every time we approached the pool bar. Nikos was the only member of staff who made us feel this way. The other pool bar staff were really friendly, and the staff at the indoor bar were lovely. It is a real shame, because there were many things we genuinely liked about the hotel. However, the way we were treated at the pool bar left a very unpleasant aftertaste and unfortunately overshadowed much of the positive experience. We left feeling disappointed and sad that what should have been a relaxing and enjoyable holiday was affected in this way."

"We returned home from a week at The Leptos Panorama, which overall we enjoyed. We were a party of 3 staying all inclusive, situated in an inland room. We arrived late at night and check-in was fast, however the beds weren’t as twin beds as I’d requested in the booking. This was rectified the next morning. The pool area was lovely, with beautiful views and good snack bar. We always managed to get sunbeds, and there always seemed to be some available somewhere. A slight negative for children was the strictly no jumping into the pool policy. It wouldn’t have hurt to have an area away from sunbathers (which is possible with the layout) where the bigger littles could jump in. The lifeguard never seemed to do a great deal of life guarding either, he sat away in a corner under an umbrella. I’ve no idea how he could see what was happening in the pool. Food-wise - we’ve stayed at some lovely hotels for food so maybe somewhat spoiled, but this wasn’t really one of them. The food was edible, the desserts were lovely and I enjoyed the salads, but overall meat was tasteless and chewy on most occasions, which was disappointing. Definitely not 5* standards from that respect. However the Asian night was beautiful. The restaurant staff were good at clearing tables but rubbish at covering the drinks. They’d quickly bring a bottle of water, but would be in a hurry to scoot off before actual drinks were ordered, and not once were we approached and asked if we wanted refills. Reception staff were very good at helping us to navigate the area, they informed us how to get to Chania on the bus - I’d recommend this way to explore at least once. Chania at sunset was beautiful and we had a lovely meal whilst we were there. They also ordered us a taxi so we could go to Agia Marina beach, as well as sorting a trip to Falarnassi beach for us. We didn’t try the spa, but it would appear that many of the spa reviews bump up the reviews for the hotel itself. All in all, we enjoyed our trip and the sunsets and views were to die for. A few points for improvement for the hotel, but we did come home with happy memories and feeling very relaxed."

"Maria did a nice massage and facial relief."