DoubleTree by Hilton NDSM Wharf

"Excellent. Clean and well kept. Easy warm and friendly ✔️ check-in. Polite staff."

"Room defective. Window wouldn't close. Room was tiny, with thin ill fitting curtains. Staff unhelpful and ignored complaints. Recommend staying elsewhere as paying 220 euros for a night to get zero sleep is disgusting"

"We had stayed at Double Tree Hilton in Amsterdam before and loved it and the central location but that’s where we went wrong this time. Totally our fault but we booked the wrong Double Tree Hilton, not realising there was one at NDSM. The reason why we loved the other one near Amsterdam Central is because of its awesome location right next door to Central station and it has a great feel about it. Anyway, we accepted the fact that we booked the wrong hotel and made our way to the NDSM one. Firstly, you need to take the free ferry to get there and be warned the last ferry is 11.45pm and after that you will need to get an Uber. When we arrived early to drop off our luggage , we did ask for a room on a higher floor but were told that our style of room we booked was on level 1. Later that day, when we finally checked in and saw our room, it felt like a jail cell with only one high window that was facing a concrete building and you could not see out of. The room was very small and quite depressing. We then went downstairs and asked another reception lady who was working if it was possible to have another room on higher floor and once again she told us that is the room you booked. Sure, we accept we booked a double room but no where did it say that we would not have a window to look out of and be right on top of a concrete wall (maybe there should be a note telling customers this room has no visibility from the room). The receptionist did not even ask if we wanted to upgrade our room and I didn’t get the feeling they were fully booked. She didn’t offer a free upgrade which hotels often do when you end up with a room that is not what you expected in the hope that next time you may even book the upgraded room. I travel often for work and am a Hilton Honours member. Our next disappointment was that even though the receptionist did tell us and give us a timetable for the ferry, she didn’t tell us that there were multiple ferries you could get from the hotel side and we ended up on the wrong ferry and had to walk 30 minutes back to Amsterdam Central. We found the location inconvenient and especially getting to the airport when raining. We got an Uber which was around 35 euros and the hotel offers an airport shuttle service at around 70 euros - double the price of an Uber. I would honestly recommend, stay at the Double tree Hilton Amsterdam Central not HDSM."