Eira do Serrado Hotel & Spa

"I cannot rate this high enough. The views were impeccable, the food was lovely, the staff were so friendly, the rooms were clean, the bed was comfy, the shop was so helpful (the staff in the shop were a bit rude in all honesty, but do not let that reflect on the hotel staff), the location was everything you need (do not rely on buses, hire a vehicle) the spa was so relaxing with added extras you can pay for. AMAZING value for money and I will be back as soon as I can."

"My opinion is mixed. While the location is interesting for those who want to be in the heart of the island and the view is simply exceptional (one can hardly say otherwise), the hotel is aging and, in my opinion, does not/no longer deserve its 4 stars, for several reasons: The lack of air conditioning in the rooms, first of all, makes a stay here in the summer really uncomfortable at night. The breakfast shows an appalling level, it is so pathetic; industrial food of poor quality that is not worthy of such an establishment. The TVs are "locked," preventing the guest from using their Netflix, Amazon, or other services. The bedding is decent but nothing more. The positive points: The pool, although original with its red color, is pleasant, and the restaurant in the evening is, on the other hand, quite pleasant and seems underrated to me. In terms of value for money, I did not find it worthwhile compared to other establishments in Madeira. I therefore return from it disappointed."

"I bought five belts and a magnet for a total of 153. Since the amount did not match the sign I had seen, I asked for an explanation. The expeditor showed me around the store and explained that the big signs at the goods were not the prices – the correct prices were small stickers placed in different places on the stands. I felt this very misleading. When I immediately wanted to cancel the purchase while still standing in the store and not leaving the box office, the Russian manager refused to take the goods back. She merely referred to a small sign high up at the ceiling that purchases could not be returned. She rejected me without further dialogue, turned toward the next customer, and the subsequent body language and internal conversation made the experience very unpleasant. This is a pity because the rest of our week at the hotel, in the restaurant and in the spa has been characterized by friendly and welcoming staff. Unfortunately, this experience in the souvenir store significantly reduced the overall impression."