Orca Praia

"We had an incident during our stay at Hotel Orca Praia (Funchal). At arrival to the hotel, we left our luggage in the luggage storage room next to the reception. When we returned to the hotel, to access our room, my partner’s luggage had been taken by mistake by another guest who left to travel to the south of Germany. As a result of this, my partner spent 7 days (the entire holiday) without his clothes and belongings. The hotel did not acknowledge any wrong doing on their part, despite the lack of system to identify luggage at the storage room and to securely handle the luggage to their owners. My partner had to buy some clothes with our own money. The hotel director was dismissive in email communications. He showed an extremely poor customer service and lack of empathy. We did not receive an apology from their side except from one member of the reception staff. I had never had such terrible treatment as a customer. I do not think this is appropriate for a public establishment, let alone a 4-star hotel. I would never stay here again!"

"Stunning 4 stars adults only hotel with acces to black sand beach. Very calm atmosphere. Extremely clean. All rooms face the ocean. The breakfast is not too diverse but good quality food. The bars have decent prices, very polite staff and good cocktails. Very good value for the money. I would definitely return here."

"It îs a wonderfuk adults only hotel facing the ocean and extremely clean. Staff were wonderful from the moment we stepped in."