Citadines South Kensington London

"We really like staying in aparthotels when we visit London, and Citadines is definitely one of the places we would happily return to. We previously stayed at the Citadines near Barbican, where the room was considerably smaller, so we were pleasantly surprised by how spacious this one was. The location is excellent, with a Waitrose, Tesco Express, plenty of shops and restaurants nearby, and several museums within easy reach. There is also a tube station just a few steps away, which makes getting around London incredibly convenient. The room itself was comfortable and had everything you could need for a longer stay, including a well-equipped kitchen, air conditioning, and plenty of space. Having the kitchen is particularly useful when you don't want to eat out for every meal. One of my favourite touches is the coffee machine downstairs, which uses fresh beans. It's great to be able to grab a proper coffee in the morning, or even a hot chocolate in the evening. The staff were friendly throughout our stay, and the practical facilities are very good too. You can easily wash your clothes and arrange for fresh towels, which makes it especially convenient if you're staying for several days. Overall, I really have no complaints. Great location, spacious and well-equipped rooms, friendly staff, and all the facilities you need for a comfortable stay in London. Definitely recommended if you prefer the flexibility of an aparthotel."

"I’m a frequent guest at Citadines London. I have stayed twice at the one in South Kensington, and several times at other locations. This place was more convenient on this occasion, so I decided in its favour. On my arrival, I had a room that looked out onto scaffolding for facade maintenance. That was a shock for me. Never had I imagined that whoever is in charge of room assignments could think of giving a room facing the scaffolding, even for one night, let alone for five, with workers walking to and fro since early morning every day. You need to keep the curtains drawn all the time, and never see any natural light. Embarrassing and frustrating. I asked to move to a different room facing a side where there was no scaffolding. They said they didn’t have any room available that day, but that they could move me the next day, which I, of course, accepted. If nothing else… The new room had twin beds, pushed together to make a double bed, but with single bedsheets and duvets. I wondered why they didn’t bother to make the bed up as a double bed: it would have been much more comfortable. Again, I wondered whether any communication had taken place between the reception and the housekeeping staff. Other little issues: the kitchen sink didn’t drain properly, the bathroom was quite narrow, the window was rather tricky to open and would only open slightly, the toilet roll holder was missing the end cap so the roll kept falling off and wouldn’t roll properly, in general the place would benefit from some routine maintenance. The staff at the reception was very kind and accommodating, though. Besides, it was very clean and I appreciated that there was a laundrette available for guests. Overall, I think that this place is a bit overrated and overpriced. Other Citadines in London offer a higher standard of quality. However, my stay was comfortable enough for the time I spent in London on this occasion."

"All went well We had a great time"