Maldron Hotel Glasgow City

"Check in desk—A Room——A+ Service Grain & Grill Restaurant and Bar——F In case the manager is not aware, people come to Scotland from all over the world. Some people may have a 2 hour flight or others may have the 24 hour flight from hell. I arrive at the hotel after a long day of traveling and wanted get some dinner, then shower and go to bed. Upon arriving at the hostess station after 7pm at the above restaurant, I found the hostess station empty of personnel. I waited and wondered whether I should sit. There was a sign for the breakfast meal instructing people to wait to be seated. But no sign for any other meals. I did see one waitress/bartender running around. But there was no hope of getting her attention and the other hotel workers who passed by me. I would suggest if the Hotel Manager doesn’T have enough staff, that they get off their rear end and take charge of the hostess station. A little work will not harm them. Any Manager has to use common sense at some point. I am in business too and when things do not go right you, the Manager needs to pitch in and if not then maybe they are the problem. Furthermore I would suggest that one when the Hotel Manager has some time off they walk out of the hotel and go next door to 161 West Nile Restaurant at the Holiday Inn and learn from Dominica, Emma, Jason, and Becky. Once I walked in, Jason seated me within 30 seconds. And Becky, Emma, and Dominila gave me excellent service. I feel sorry for the chef because nobody is gonna know how good their cooking may be. And for the record, I have stayed at 2 other Maldonado Hoels before and never found such bad service as this one."

"Lovely hotel very clean. Would give 5 stars but toilet roll was cheap and scarce, mild dust on tea tray and housekeeping knocking the room door and not giving me time to answer the door in the morning and trying to walk in at 9am when we are not required to leave until 11am."

"Our tour with OAT took us to this hotel. It had been recently renovated and was gorgeous in every contemporary, minimalist feature. Great breakfast, gym, decor and lift security, in the center of Glasgow near high-end & budget shopping & nice restaurants. BUT, as lovely as minimalist is, there were some serious deficiencies. 1) No shower curtain only a 1/2 width glass partition. Chic, but water gets everywhere and you don't get a good shower. It didn't help that the waterfall showerhead was adjusted to an odd angle that just sprayed water all over. The hand - held portion was pointed backward and refused to budge. 2) the water temperature would not even though we were able to move the dial. 3) No towel racks. Anywere. 4) The thermost was also preset and wouldn't stay in a changed position. We complained and they took the restrictions off our unit so we could adjust it. Others were told it could not be changed. 5) The windows didn't open 6) There are no dressers! And only one tiny drawer under the coffee service. 7) Because there were no dressers there were no dresser tops to put luggage on. 8) And there were no shelves in the tiny closet nor luggage racks. My friend had a double bed so the missing partner side was for the suitcase. Mine was on a table spilling over onto the chairs. 9) But the worst was the bed cover was so heavy that we were overheated. The front desk only had extra sheets to give us so I jerry rigged a more suitable arrangement. 2 sheets then the 2 throws on top. Also, I don't think the bottom sheet was clean but it was late, I had been up for 36 hrs and I didn't complain. So windows didn't open, heat was at 23° c & overly heavy duvet did not make for a good night's sleep. If you think about it, there are good $economic$ reasons for the hotel to do what becomes very inconvenient for the guest."