Eastwest Hotel

"Refined decor, attentive staff, well-appointed and quiet rooms... everything for a perfect stay just minutes from the train station and very close to the lake. Special mention to Alice at the front desk: as friendly as she is professional"

"I rarely take the time to fill these surveys out but this hotel in particular deserves a few minutes, and I feel like I've really got to express my disappointment in the hotel in every way. Check in was an hour late and even then, the room was disgustingly filthy. The check in clearly told me the room would be ready in 15 minutes and when O asked him whether that was a legitimate timeframe or a guess, he called to check with housekeeping and then told me it would be "an hour or so." Completely unprofessional. The person who then ultimately gave us access to the room said, "you're free to anything in the fridge, it's all complimentary," only to open the fridge and find it was empty. So I'm not sure if that was intended as an insult, but it was certainly taken as one. At all hours of the night, there were people in the courtyard getting drunk and being obnoxiously loud with no interruptions by any staff to help keep things quiet so the rest of us could sleep. There were candy wrappers all over the floor of the room. The sinks and the showers drains are blocked so that there's slow draining and stale water in the pipes. And to top it off, breakfast was absolutely disgusting. Anyone who works here who says they would eat that slop has to be joking. I've taken pohotos to share with you and Travelocity and anyone else to take a look at the pathetic excuse for scrambled eggs, cold food, undercooked sausage and so on. I'm absolutely astonished at how little anyone who works here seems to care about their job. Pathetic."

"The welcome was impeccable. The very comfortable and well-equipped room was very quiet and very clean. I will come back. Thank you."