IC Santai Family Resort

"⭐ 1/5 — Instead of a family vacation, we got a hospital and severe stress! We stayed at this hotel from October 2 to October 8, 2026, with my wife and son (1.5 years old). We specifically chose a hotel focused on family vacations with small children, but in the end, we got not a vacation, but a real nightmare. On the third day of stay, the child started vomiting, after which his condition significantly worsened. Severe dehydration started, which forced us to urgently seek medical help at the hospital. Instead of resting, we worried about the health of our one-and-a-half-year-old son. The most alarming thing is that, after talking to other vacationers, we found out: we are not the only ones who have encountered similar symptoms. Many parents talked about similar cases in their children, and complaints about adult diseases were encountered. Judging by numerous conversations with guests, the problem was not an isolated incident. At the same time, the reception categorically denied any cases of infection in the hotel. Guest Relations staff also did not show particular interest in the situation - they only suggested we contact insurance and go to the hospital. I should note that almost every day we observed an ambulance arriving at the hotel entrance several times. Of course, we do not know the reasons for every call, but against the background of numerous complaints from vacationers about health problems, what was happening caused serious concern. We consciously chose a children's hotel, counting on a safe, comfortable, and peaceful vacation with a small child. Instead, we got a hospital, worries, a ruined vacation, and wasted money. The attitude of the administration was particularly disappointing, which, in our impression, preferred to deny the problem rather than investigate the situation and help the affected families. I do not recommend this hotel to anyone, especially families with small children! Before booking your vacation here, I advise you to carefully study the reviews of other families. We sincerely regretted our choice and will never come here again."

"The worst thing during our vacation is that four out of six people in our company got an intestinal infection. During our vacation, we constantly encountered children who were vomiting in public restrooms, on the beach, and in the restaurant. It was extremely unpleasant to observe this, and it naturally raised serious questions for us about hygiene and infection prevention measures in a hotel with a large number of children. When we informed the administration about the sick guests, the hotel offered no real help. For example, we could have organized room service to at least minimize our contact with healthy guests in the restaurant. In such a situation, you expect responsibility and involvement from the hotel. But we didn't receive anything like that. Early settlement and late departure also caused problems. We were told there were no available rooms, even when we offered to pay extra. In the end, for the late check-out, they offered us a room for only seven hours for €135. It is difficult to call this a profitable or hospitable offer. After being evicted from this room, we had to spend another eight hours in the lobby with a small child waiting for departure. After everything that happened, this became an additional test. A separate complaint - room cleanliness. We found mouse-like excrement in the room itself and on the balcony. This is completely unacceptable for a hotel and raises additional questions about the cleaning and sanitary condition of the rooms. Another outrageous case happened on the day of check-in. When we opened the door of our room with the given key, another guest was already inside. He literally managed to close the bathroom door at the last moment. So, keys for the same room were given to two different guests at the same time. This is not just a ridiculous mistake, but a serious failure in organization that affects the personal space and safety of the guests. And finally, the only shop on the hotel grounds. The prices there are so inflated that it looks like mockery. At the same time, there are practically no alternatives within walking distance, so it gives the impression that they are just taking advantage of the situation, knowing that guests have nowhere else to buy necessary things. Summary: four out of six people got sick, no real help from the hotel, questionable hygiene conditions, suspicious excrement in the room and on the balcony, confusion with check-in, and completely unjustified prices in the only store. We came to relax, but ended up with health problems, lack of support, and a huge amount of extra stress. Based on our experience, we cannot recommend this hotel."

"The hotel is very tired, not worth its money at all. There are very many people. We were on vacation with family with two children. On the 4th day, the 1.5-year-old child was hospitalized with rotavirus; they took blood, and it was confirmed that the blood was bacterial. The whole family had rotavirus, the youngest had the hardest time. From the third day of rest, everyone was on antibiotics. Many people were sick in this hotel, people are getting sick right in the dining room, many are leaving for other hotels."