Orange County Resort Hotel Kemer

"First of all, the hotel's architecture is fantastic, the pool and pier are wonderful, but the rooms were quite dirty. The wardrobe in the room was only full upon arrival; it was never replenished afterward. Furthermore, the food was inadequate; instead of a buffet, there were staff members waiting around and never serving, and you never got your turn. While this is tolerable – you don't go hungry – the bar is good. However, almost all the hotel staff are unhappy and seem to hate their jobs. When you ask for something, they look at you as if you've insulted them. The reception staff, in particular, were so rude, almost as if they were physically abusive. Except for Mr. Hüseyin, he was the only one who responded with a smile. The hotel urgently needs to review its staff from top to bottom, otherwise the architecture alone won't save it."

"Wants and desires vary greatly. The hotel is beautiful, everything is well thought out, the sea is clean, and the pools are nice and large. 10 out of 10 for families with children. My car is here in the parking lot. The cupboard in the room is checked daily and a fresh drink is added to replace what we've consumed. I've never seen anything like it in any hotel. There are Coca-Cola, Yellow Coca-Cola and soda for 1 TL in the cupboards; you can buy them and drink them or take them to the beach. You drink all kinds of alcohol. Including whiskey. They don't give you a sealed, unopened bottle. That's perfectly normal. Is there a place that gives them away? There's a Chinese cuisine section. They also have regular Turkish dishes. The place where they fry fish and chicken is a completely different story; I don't know what more you could want. I came from Yalova and I'm happy to be here. The only thing I wasn't happy about was that they couldn't get the air conditioner to work, even though I didn't need it. Close the door. Close the window. Insert the card and it will work. It didn't work, so I went again. There is a power outage at the reception; the generator is insufficient for lighting. Okay, fine, we didn't eat it. 4. I reported it to the customer relations manager today. He looked into it and then called me; it wasn't working due to an update. They said it would work. I'm leaving the hotel and it's still not working. I would also like to extend my gratitude to our daughter Kübra from LAVAZYA. Your employee is doing their job properly."

"We booked an ultra all-inclusive hotel, but everything was focused on the beach, everything was limited, the food was the same every day, the drinks were beyond terrible, and the service was zero. Reaching reception was a nightmare; when you finally managed to get there and ask for a coffee, it arrived two hours later, sometimes the next day. I will never come back."