Viking Nona Beach

"The hotel is recommendable; we will spend our vacation here again next year."

"I checked into the hotel on the night of October 7th and spent the night there. My check-out time was 12:00, so I was a guest at the hotel until that time. I had friends staying at the same hotel, and we went to the beach together in the morning. While we were on the beach, a bald employee speaking with a Black Sea accent approached us and said in a very rude tone, "This place belongs to the hotel, brother." I told him that I was also a hotel guest. Then he asked, "Why is there no bracelet then?" Even though I showed them my room card, they didn't think that was enough and told me I needed to go to reception and get a wristband. I went to reception and explained the situation. The receptionist very politely explained that there is a fee for using the beach after 12:00. I said that wasn't a problem and went back to the beach. But the problems with the same employee didn't end there. When I got back to where my friends were, I told them I'd just lie on the beach with my own towel. Then, in front of everyone, he made a very serious accusation: "You are disturbing our hotel guests." Even though I told him the people he was talking about were my friends, he replied, "I asked them." I stated that such an accusation was untrue and that if there were indeed any complaints against me, the matter could be addressed through official channels if necessary. Despite this, the employee continued to stare at me in a disturbing way. Because of this attitude, I didn't feel comfortable and couldn't even go into the sea. Later, when my friends were returning to the hotel for dinner, this employee stopped them at the hotel entrance and continued talking about me. I would like to emphasize this point in particular: The other staff I encountered at the hotel were extremely polite and helpful. My complaint is not directed at the entire hotel or other staff members, but specifically at this employee's attitude and communication style. Dear hotel management, it is certainly within your staff's rights to verify whether a guest is actually staying at the hotel. I also have no problem checking my room card or wristband. However, checking in is one thing, but publicly harassing a guest in an accusatory tone and then talking about them in front of their friends is quite another. Kemer has been a center of tourism for many years. I believe that a staff member working here should know how to communicate with guests, regardless of whether they are local or foreign. I request that the hotel management warn and provide necessary training to the relevant employee regarding guest communication, courtesy, and professional conduct. It's truly disappointing that a stay that started so well is remembered this way because of the unnecessary and rude approach of a single employee."

"Pros. The hotel was chosen for its location on the first line, and it did not fail - to the sea 2 minutes on foot. The beach is clean, its own, with constant monitoring to keep outsiders out. Pebbles, but special shoes solve the problem. The sunbeds are all busy until breakfast, if you want to get in the shade - it's best to come early. The hotel is small and quiet – just what we were looking for. We were particularly lucky with the room: the windows looked out onto the mountains, and we didn't hear any evening music by the pool at all. There is animation, but it is calm (Turkish night twice a week), we did not go. Thank you very much, staff. Everyone smiled, helped, genuinely tried to solve any problem. For example, we had a lock on the door all the time - we had to run to the reception, but it is not a question of people, but of the condition of the hotel. The guys did everything they could. Food. I won't say huge choice, but we had enough. There's always fish, bird, lamb. Lots of greens, cheeses, sweets. Of the fruit - apples, watermelons, cherries, apricots, bananas. But there is an important downside: many dishes are given out, and what is in demand — manga meat, fish, fruit — runs out very quickly. People wait in line and then they wait to cook again. And it's not certain what they'll cook if there's a lot of people. It seems that the hotel does not always expect a large flow of guests. Juices are concentrated, only apple juice is drunk. But the spilled beer at the bar is really delicious. The pool. It's there, but it's small, there's not much sunbed around it. And only opens from 10 a.m. to 6 p.m. – later they are not allowed in because there are tables for lunch nearby. For those who like to swim in the evening, it can be uncomfortable. Kemer is a great city for walking. We went to the market on Mondays: if you don't take it at the entrance, but go deep and ask, prices immediately become more pleasant. There are plenty of shops, and the further away from the waterfront, the cheaper. The mountains around here are just impressive, even without tours. Cons. Hotel renovations were a long time ago. Rooms, furniture, appliances, all outdated. It works, but you can see the age. The TV is old, the bathroom is Soviet. The hotel really needs renovation. Bottom line. It's a hotel for a quiet, relaxing vacation. Kids will probably be boring, it's mostly the age group. We would love to come back here ourselves, but only after the renovation. Why 3 stars and not 4? Only the first coastline, in my opinion, pulls a four. And everything else -- queued meals, outdated rooms, a small swimming pool with limited opening hours, no infrastructure for children -- is the level of a solid triplet. If the main thing for you is the sea, silence and cozy atmosphere, and for the "tired" furniture and queues for food you are ready - the hotel will not disappoint you. But the stars, alas, don't match."