Diamond Deluxe Hotel & Spa

"It’s quite remote. At least five kilometres from town. Bus stops outside the hotel but not very frequent. We took taxi back. Our hotel room had no hooks whatsoever in the room/bathroom so nowhere to hang our robes or towels. When we mentioned this to reception we were told we should have a ladder which we did not. We asked twice for this ladder. Eventually got one the second day. No bidet. Very little storage space in wardrobe but a huge cabinet for a nespresso machine and pull out fridge. No mini bar. No water delivered daily. We had to buy it from their shop. All the swimming pools were freezing. Not even the one in the spa was heated. The small beach opposite was extremely windy. We were unable to enter the sea as there were too many large pebbles and seaweed. The gym didn’t open until 9am and closed at 6pm. TV did not have any English channels ie. CNN or Sky. No ‘turn down’ service in the evening. On the positive side all staff in restaurant and spa were very friendly. Breakfast and dinner adequate. In my large travelling experience and having frequented many five star hotels in Europe and around the world this hotel should be demoted to a three star hotel. And Jet2 has a responsibility of making sure that it has the requirement of a five star hotel."

"Big sign by swimming pool steps stating no inflatable’s allowed which was such a shame as this would have been very relaxing. Another guest I was talking to also said this was such a shame as she liked to use her float on holiday, inflatables are sold in on site shop but I presume these are for use in the sea maybe ? No hot meal on arrival just a jar of tomatoes, cucumber, 3 olives and 4 bits of feta, have been informed by hotel that this was because I had “made my own travel arrangements” ! I booked a package holiday through TUI and would have expected a much better meal after travelling all day (this is usually the case in all other hotels I have stayed in) Swim up room was very disappointing (just went into main pool so not much privacy) and only one carton of water was supplied on arrival after that you had to buy water (even in the restaurant at night) most penny pinching as this is normal standard provision in all other hotels I have stayed in. Would not recommend this hotel."

"We were moved to Diamond Deluxe Hotel & Spa once arriving at our original hotel in Kos as there was a maintenance issue that could not be fixed immediately. At first we were a little reluctant as we wanted to stay at the same hotel as we did the previous year...BUT...once we arrived at Diamond Deluxe we did not want to leave. By far the best hotel we have stayed at to date in Kos. The hotel was beautiful, the room was spacious with perfect working air con, fridge to keep drinks cold and a very comfy bed! we slept very very well. Breakfast and tea was amazing with unlimited choice at breakfast and a very decent choice for tea. The staff especially the waiters and waitresses and a certain lady at reception whose name we can not remember were incredibly friendly and helpful. The cleaners were 5*****!!! Onsite shop for essentials or little cute gifts. There was just the right entertainment for this kind of hotel. Nothing too loud and too much. The hotel itself was little further than we thought from Kos centre but we rented bikes every day from the hotel which was cheap and easy it took us only 15/20 mins to get to where we wanted to be (the bike ride was just beautiful riding right by the sea and bike path was great. We could not have asked for anymore and did not want to leave. Thank you to all and we would absolutely love to return again in the future."