Paloma Oceana

"From our arrival to our departure everything was perfect. Friendly welcome, attentive and professional staff, the room was very large, our view from our room was very good even though the sea view is distant, the buffets are magnificent, numerous and varied, the garden and the exteriors are very clean and well-maintained. The only criticism is the language. Nothing is posted in French, it is a shame why not add our language to your documents for the French and the Belgians. Fortunately, there is Madame Barbara at the front desk who speaks French very, very well. We would like to thank her for the information requested and also for her smiling welcome. We highly recommend this hotel."

"I will make this as brief as I can. Me and my wife come to Side a lot, this being pur 8th time to this area in 5 ir so years, but we normally stay at the Barut Andiz adults only but we have a 15 month old with us, so chose this hotel. Location - Not ideal in my opinion, this area is heavily focused on German guests only, in and outside the hotel, people often speak to you in German if they dont recognise you. To get to Side old town (recommend a visit) is a 15 minute bus ride for around €4 for 2 people which is really cheap. It will cost between €15 & €25 in taxi. Staff - I found most staff to be very friendly and tipping appears optional which is nice. Entertainment team were amazing and made our little girls holiday fantastic. Waiting staff also very friendly. Food - The food is great, but very repetitive, for example, you will find beef and lamb steaks most days, but there was so much repetition. Breakfast appeared very much Eastern European focused, hams and cheeses etc, so I had an omelette every day. Cleanliness - Around the general parts of the hotel, it was immaculate, no complaints there, however, our room was nothing other than filthy for 10 of the 12 days we stayed there. The balcony door windows were thick of smeres and marks, not cleaned properly for a long time. The floors were disgusting, you can have a shower, walk from thr bathroom to your bed and your feet will be black! We decided to tip €10 to see if this would encourage them to pick up a mop, but it didnt. Looks as though it hadnt been mopped in a long time. One other thing, near the toaster in the restaurant, youll see some ornament, like a wooden bowl with blunt spikes on it, there was a pizza crust in this from our first day arriving to the last and probably still there now. Entertainment - Fantastic, probably the best I have seen from a hotel. If one bit of entertainment isnt for you, you have a live pianist playing elsewhere or music elsewhere, really accommodating for everyone in this aspect. The entertainment team were amazing. Kids Club - Again, like no other amazing, open from 10am to 10pm and had loads of activities, games and toys. Pools - Massive, clean, not too cold. A mixed back from a quiet pool, a super quiet and peaceful pool, water park and general pool with music and activities like water polo. 2 kids pools, generally warmer too. Drinks - All branded drinks, no complaints here at all. Rooms - We stayed in room 2315 right next to the lifts, never heard any noise like others suggest. Rooms a spacious and comfortable, shame they wasnt as clean as I would like. Mini bar free and stocked daily. Aircon is great, room gets freezing if you allow it! At first, we hates the hotel, too big, too much going on and not what we were used to, but as the holiday went on, we started to really like it. Staff retrieved my babies dummy that she decided to throw off the balcony onto another roof below, so their customer service is fantastic too. This hotel has the potential to be an incredible hotel at 5* plus, but it just needs some work on cleanliness and food. Would I stay here again? Maybe, but I think we would choose Barut Hemera or Akra Shougun next time."

"We had a lake villa that was very cozy and generously laid out."