"A management reply will apply the usual psychology of thanking me and my wife in detail for the good points in our review and say they note the negative points, glossing over them. They are not in a position to fix anything and nothing will change.
We came back to this hotel after staying four days a few years ago on a coach trip. It was then the Club, a modest 3 star with adequate quality food. It now appears to have been rebranded as the low quality Sunny, much to its detriment.
In fairness to those who like it, if it suits their desires that is great. However our desires are a degree of quiet, good varied food well cooked, a low percentage of youths and young children. The Club was like that so it is our mistake to have come back.
Food
In summary it was, to our taste (readers, your tastes will differ), simply awful:
cold, boring, bland, tough burnt/over/under cooked meat, burnt croissants, watery yoghourt, same milk puddings *every* lunch/dinner, limited continental selection at breakfast, *no ice cream* despite being a family hotel, poorly cooked vegetables, no salad variety, pizza and tough grilled meat every lunch/dinner, three unchanging types of hard cheese only at breakfast, awful wine and beer on tap, hot water with a stock cube for many of the soups.
Room
The bed slid from the wall when sitting up. The room was a bit cramped with a settee bed in it. There was a deckchair for a seat in the balcony, which is useless for older/larger people and quite dangerous for kids.
Staff
We had an over helpful room cleaner. Most up front staff were slovenly: the hotel "look" seems to be cheap and cheerful in jeans, trainers and T shirts. Even old style holiday camp staff look smarter. We did not find them particularly helpful or friendly or respectful.
Security
Seven local youths were seen and reported by us to reception for climbing the fence. Receptionist had done nothing after I went back an hour later. Three hours later youths were still there using the outdoor facilities. Was told the pool team had been informed but clearly they chose to do nothing. Reception had not checked up. I think this goes on a lot (see previous comments) but the hotel turns a blind eye to it.
Noise
There is no soundproofing. The lounge area is painfully noisy with guests shouting and that noise reflecting off the walls. The staff do not help either by shouting at each other instead of going closer and talking normally. The dining areas inside suffer from the same problem. The families enjoying themselves naturally make a lot of noise and the level was actually painful. Conversation across a table was difficult at its worst.
Lounge
This is quite small for the size of the hotel. It has mostly hard furniture, not designed for relaxation. Waiting hours for an airport coach from 10am checkout to 3:30pm pickup was horrible.
Pool
The pool was actually really good. At its busiest it was difficult to have a decent swim due to floaters, groups playing with themselves throwing their balls about, kids jumping into the pool. Swimming after 4:30pm was better.
Drinks Machines
There are no kettles provided but there are coffee and hot water machines in the lounge (no hot chocolate). These are not convenient though. They don't dispense normal coffee but just the likes of espresso and milky coffee variations. There are also two soft drink dispensing machines that simply mix concentrate and water. They tasted awful.
Clientele
Mostly there were families meaning a large number of unsupervised children doing enthusiastically what children do (we have had two). There were very, very few senior citizens. There were a few couples mostly younger than mid thirties.
Youth groups
There were quite a few youth groups who dominated the lounge and the dining area as they all went for food together. Imagine a group of twenty all queuing up to get three grilled pieces of meat and a whole pizza each! It was a soul destroying experience when they came in so we avoided those times. The hotel also seemed to cater for school groups at lunchtime.
The hotel is overpriced for the experience it offers. However the hotel does appear to please the easily satisfied, less discerning guest.
Dubrovnik old town is pretty crowded with cruise ships.
Should a family or young couple want more comfort, good quality food, trained smart staff then look elsewhere e.g. Spain. If you are senior citizens like us, avoid this hotel."
