Valamar Bellevue Resort

"My wife and i stayed here the last week of September. First impressions, friendly staff at reception and lovely views. We soon had problems, we booked a twin room with extra space and balcony/terrace. Not the hotels fault but the Jet2, our request wasn't sent over, we were put into a room with no balcony and a double room. It took 24 hours but it was finally resolved and we ended up in the room we paid for. This room was lovely, comfy beds, plenty of space. A great room. We travelled out of season so the hotel was quite quiet. I can imagine in the height of summer it being to much. The reason we have only given it 2 out 5 as mainly for one reason. The hotel has tto main restaurants on different floors. One evening everyone went a to dinner and complete chaos. The hotel had let the main restaurant out to a corporate client and all the holidaymakers were shipped downstairs. Why i don't know when holidaymaker's are there bread and butter. The restaurant downstairs was much smaller, most of the food had to come down by a dumb waiter. A lack of food to eat, i was waited 15 minutes for a dish to come down, the poor staff kept apologising. A real mess. I went and spoke to the reception the next morning and was told the corporate client had now left so this evening would be better. A great help. The lady at the restaurant entrance was a great help, i am gluten intolerant and every day she got me special bread and cakes, even gluten free pasta and pizzas, a real help. Most of the waiting staff we miserable, didn't talk or smile. Perhaps they all were looking to the end of the season !! A lot of the food was luke warm at best and a bit repetitive. The website said entertainment . but no only one night was there anything. The drinks package for all inclusive was poor, cocktails out of a machine, no rose wine. As i said it was quiet until the Saturday when it seemed butlins had turned up. Kids and teenagers charging everywhere. Some else had said the same thing on an earlier review when they stayed. There is land train that takes you into Rabac and costs 3 euro each. The walk is lovely into Rabac. about 35 minutes Stroll. The hotel is quite isolated, when we stayed hardly any buses ran. We got a taxi to Labin aboot 3 miles away and costs 25 euro each way, every taxi charges this, and there was no uber. Would stay here again, probably not, some lovely things about the hotel but a few let downs"

"We stayed in this beautiful hotel as an adult family of 4 a couple of weeks before the season ended. The location of the hotel in terms of beach access and view was fantastic. Pebbly coves ,so just make sure you have beach shoes. So many positives about this hotel but it could be so much better. Positives *Some lovely helpful staff - concierge,all reception staff, lady at the reception bar, lady who you see as you walk into the dining room. *We had a fabulous room - superior family room facing towards reception in the wine bar block. We were on level 4.Cleaning staff were brilliant , kind , friendly and did a fantastic job. *The whole complex was fantastically clean.The area that impressed me the most was the pool toilets, never any wet floors! *Food was lovely. *There was always a huge choice of sunbeds available-we were mid October though. *Good choice of pools. The heated family pool went down well. *We didn’t mind the fact that it was a quiet location. We often walked into Rabac in the evenings along the promenade-approx 20 minute walk, give or take. Negatives - *Pool and Wine bar staff were unfriendly and rude. 2 separate issues with wine bar - on 1 occasion I was bluntly told there was no pina colada available at that time.Another time I asked for Gin and lemonade I was handed a Gin and orange. I asked why to be told there was no lemonade.Had I known I’d have ordered something else.I didn’t like the drink so it was wasted. *Poor All Inclusive drinks choices. I’ve never known it like this in a AI hotel.Local brands yes but not a short set list of what you could and couldn’t have.Im a Rose wine or Malibu drinker and nether were included. *Mid October and the dining room was always busy.We often couldn’t find a table.Wasn't unusual to see 2 people sat on a table for 5 people.This could be made better by someone seating you. *Very little evening entertainment. *Evening bars small for the hotel size. *During our final few days over a weekend (Friday to Monday) the hotel had a completely different vibe.It had been older adults and families with babies and toddlers up to this point,which is what we expected and why we’d booked the dates we chose.It felt as though they had done a special offer. It had a Butlins weekend in Croatia feel about it. Families with older children running around and single sex groups. The groups were the bigger problem. Being loud ,arguing with staff and then in 2 separate rooms below us shouting and loud music playing.To be fair reception staff took complaints about the latter seriously and it was dealt with. Tips - Ensure you have cash with you.If you go out and about as some smaller shops don’t take card. If you need a taxi I would recommend Taxi Jedinca -00385 95 196 45 60"

"Lovely spacious room. We had asked for twin rooms. They sent housekeeping to make up single sofa bed which was not ideal. Hotel is exceptionally clean, food was ok but repetitive and sometimes not hot enough. Very busy in restaurant but lots of subbed around pools which was good. What really lets this hotel down is the poor quality drinks. The cocktails were awful and no rose wine. We experienced a lot of rudeness from bar staff and reception staff. One staff member told me it was inconvenient for him to call me a taxi and to come back when he'd checked a coach load of people in! I was in the queue before them. He made me feel like I wasn't important. Very disappointing. I would not return for these reasons which is a shame as the setting and coastline is stunning."