Copenhagen Admiral Hotel

"Gorgeous hotel in the perfect setting. Will be back!"

"We booked three rooms at the Copenhagen Admiral Hotel via Booking.com for the stay from July 19 to 23, 2026. We were departing from Bologna, Italy, on a direct flight to Copenhagen on the evening of the 19th. From the start, the hotel showed absolute disorganization and incompetence. As documented, we sent emails inquiring about airport-to-hotel transfers and never received any reply. Shortly before boarding, SAS airline unilaterally cancelled our flight. We were rebooked on a flight departing two days later, with a layover in Munich and a total travel time of roughly twelve hours. With our stay ending on July 23, this made the trip completely unviable, as we would lose almost the entire reservation. The moment we learned of the cancellation, we acted immediately: Requested a free cancellation directly via the Booking.com platform; Messaged the hotel directly within minutes to explain the situation; Followed up hours later, offering official proof of the flight cancellation; Fully documented all correspondence and timestamps; Booking.com raised no objections; Highlighted a similar incident we previously had in Peru, where the hotel was understanding and waived all charges. Despite all this, the hotel refused the cancellation request, marked us as a "no-show," and charged the first night's fee—6,453.00 Danish kroner (approx. R$ 5,330.41 / US$ 1,000)—even though they were notified well before charging us and we never set foot on the property. We followed up days later with both the hotel and Booking.com, but the management upheld the charge and refused any refund. This was not a cancellation of convenience. It was an undeniable case of force majeure, supported by clear evidence provided in advance. The hotel showed zero goodwill, especially considering they had ample room availability throughout that entire period and suffered no real loss. When we complained via Booking.com, the Admiral claimed they would look into the case. It was merely for show, as they stubbornly maintained the charge behind the scenes. It is unacceptable for a hotel to treat guests this way—they seem desperate for revenue. Due to this experience, we have completely lost interest in visiting Denmark, if this reflects their standard of hospitality."

"Negative experience. Good location but the hotel seems understaffed and overwhelmed. First night e were put into a room with a broken AC. We asked for it to be fixed and the hotel promised to do so but didn’t. They moved us to a different arguably nice room with working a/c but today we returned from a day of sightseeing to find two full rubbish bags lying in the floor. I r posted a pic. Also the add on charges are ridiculous! There is an outrageous up charge to use the (very small) pool and bikes are only available as rentals for double the price of city bikes and they too are in dire need of service. The first one I was given had a flat tire. The second bent fender and broken bell. When I asked for a replacement bike I was told the replacement would be given to me “free of charge” which was ridiculous - that’s like saying the earth is round. The whole bike experience should have been comp’ed but wasn’t. Bottom line—there are nicer hotels in CPH that deliver better value and service. Don’t stay here."