Aparthotel BCL Levante Lux

"Arrived at approximately. 1am checked in and went to our room, we walked through the door and they were cockroaches on the walls! Went down stairs to see the person on the desk to have a can of cockroach spray thrown at me. I asked if there was another room we could move to he was so rude and said no! I explained the 2 children we were with would not go in the room bearing in mind it was now 1.30am he said you can take your money and leave or take the room! 1.30am in Benidorm in peak season and that was his solution! I asked to speak to the manager politely I never once raised my voice or got aggressive and he said he was calling the police as I was aggressive and I would be thrown out and loose our money this left me thinking wow! We had no alternative but to spray the room and the cockroaches our self and leave in the morning. Iv never EVER been to any hotel any where and been treated like this it was appalling! STAY AWAY"

"The hotel rooms were lovely but when you spend thousands of pounds on a holiday and people are rushing down early in the morning to reserve sunbeds despite it being stated every where that this is forbidden and you speak to staff members and they tell you the towels would be removed within half an hour if the beds are not being used . You then come back 6 hours later and you still have the same towels on the beds and they haven’t been used all day. There are many sunbeds that are broken. I can’t believe how selfish people are and the lack of care by staff to ensure the rules they make are being followed"

"Excellent property, well-kept and clean. Spacious apartment complete with everything and extraordinary staff for any request, Andrea the girl at the reception is simply fantastic and spirited, we had a great time like at home ❤️ thanks, see you next time"