Aqua Hotel Aquamarina & Spa

"Very good facilities and staff organization. Complete establishment for October 12th and to point out that everything went perfectly and was well organized. Fantastic rooms (at least the one we got), treatment from the reception, dining room, and bar staff impeccable and good catering."

"We arrived the day after the storms, which was October 4th, a reservation that had been made several weeks earlier When we checked in at the front desk, we were told that we would not have access to the spa because it had flooded; we understood that well and it did not bother us, we can totally understand it (which we had included in the price) However, we are asked to pay for parking extra … so I ask for a gesture, which they accept. We pay for the stay and we go to the elevator to go up to the 5th floor What a surprise! Elevator out of order: we cannot tell you until when … response from the front desk. Okay, we say nothing; they do not even offer us a little help to carry the luggage. Arriving at the room after the meal, I decide to take a shower and there, the icing on the cake, no hot water!!! I call the front desk, they answer me but there is no hot water in the whole hotel I reply to them that the least they could have done was to warn us in advance or at least upon our arrival before we paid! I therefore ask to speak to a manager because I wish to be refunded I am told you just have to ask the storm!!! We go down to the front desk furious and demand a refund! After threatening to call the police on us, we obtain a full refund for the stay at 10 p.m. at night I can understand that with the bad weather they are not responsible, but the least they could do is warn the guests and respect them And I am not even talking about a fight in the middle of the restaurant just before Honestly, thanks to the receptionist who heard us and refunded us; however, her colleague was totally contemptuous"

"In many respects I can understand why they call this a 4 star hotel because in the 70s and 80s it probably was, however it appears that the clock was stopped at the end of the 80s and this is were this hotel has remained since. The rooms are so dated, no walk in shower, most of the fittings still in place from another period, one electric plug in the room and don't even think about a USB socket, towels are like sandpaper, away from the rooms the sunbeds of which there are plenty are like lying on plastic slats that have sagged and warpped over time so be careful, I have been in hundreds of hotels and this one sits in the 3* plus if you take into consideration the food which is reasonable. anything you purchase in the restaurant or for that matter in the hotel has to be paid for by card or cash you cannot put it on the room bill (crazy in this day and age). welcome back to 1988."