Santa Susanna Resort, Affiliated by FERGUS

"Honest review we paid £800 for 3 off us. So wasn't expecting much, but was worried due to So many bad reviews. But a holiday is what you make it. I found all the staff friendly and helpful. Room basic but cleaned daily, could do with a kettle. Food poor we did eat out but I am vegetarian and extremely fussy. My son enjoyed snack bar tho. Drinks were ok but I didn't like the token thing as I kept forgetting mine. Pool was the best part clean and some water activities. We met some lovely people and my 12yr made a big group of friends, and enjoyed the football pitch. If you want luxury don't go here if you want cheap and cheerful and close to town and beach on a budget this is for you. We went to the drunken duck for dinner every night and the food was lovely"

"Food disgusting at all three sittings, have hardly been able to eat any of it. Pastries. You can't go far wrong with pastries? Apparently the hotel cooks in here can. Burnt and inedible. The food waste at every sitting is unbelievable, the children are allowed to run free at the buffet - not an issue if said child is well behaved - they aren't this week. Food all mixed in together gross just gross . Pool bar needs a special mention. The burgers and hotdogs are all pre cooked. Then, when the server asks what you want he takes the bun out of a fresh pack -great thumbs up- then they WARM THE BUN UP ON THE HOTPLATE - then pop the cold rock hard burger/ hotdog sausage on the bun!!!! How visitors here are not constantly ill is anyone's guess. Staff are pleasant pool area is ok but at least a 3rd of the sunbeds are broken. Plenty of parasols around lots of pool activities for the kids. It must be said we came with daughter and 12 year old granddaughter who were not too bothered about any of my complaints but maybe my advanced years 61 and counting I see things that bother me more than a little 😕."

"Wouldn’t go again. Cost over £3k for 5 of us. Have to have token for drink and 1 cup at a time have to que ages to get refill. Rooms tiny no fridge. Aircon rubbish Buffet is rank. Same food for lunch and dinner. About 5/6 desserts Hotel reception doesn’t have air con it isn’t working. If you open door air con stops working. Restaurant so small to many tables inside so hard to move hardly any food Ice creams are extra 3-5 euros Only gin is free all other alcohol you have to pay for."