Gran Hotel Las Fuentes

"Adequate room. Pools integrated into the landscape."

"The first time I stayed at this hotel was 11 years ago. Since then I always come to VIP rooms, but since that moment, my disappointment increases every year. Every day they have fewer details in this type of room: we went from a fruit basket, a bottle of cava, varied amenities, three daily newspapers... to a small box of chocolates, a mini toiletry kit with amenities for only one person (a comb, a toothbrush, a shower cap, and a small bottle of body milk) when the room is for two people. Mind you, the safe, free minibar, and the spa, which leaves much to be desired, remain. Everything is very tacky. Oh! Welcome cocktail with alcohol: I ordered a mojito and they gave me more than half of it just with crushed ice. The next day I ordered another mojito, paying full price for it, and they gave me a normal mojito. Special gift?: a bag, towel, car sunshade, and two keychains (last year two flash drives). And regarding the private elevator, you can use it as long as there isn't an event and they block your access to it. This year they renovated the room furniture and, to whoever designed it, I advise a visit to the Swedish company so they can see that there are things that can be bought for little money and are much more practical: in our room, which had a sofa, it was placed in such a way that you couldn't access the terrace. The bed was smaller than in other rooms (otherwise the sofa wouldn't have fit). There are no closed closets, but rather a kind of open locker and a type of piece of furniture with six hangers to hang clothes. No privacy at all. Nobody cares about the clothes I might bring on my vacation (without being suspicious of the cleaning staff). You almost need a master's degree to turn on the lights. The room phone is a decorative element. The soundproofing of the rooms is pathetic: we were on the first floor, there was a wedding on the last day, and until 12:20 at night and after two calls to the front desk (from my own phone) and my husband going down to talk to them, we managed to get them to come over to kick out the rude people from the wedding. After this (12:30 at night) the hotel staff started dragging tables and chairs to clean up. The only thing that has improved is the buffet service (very delicious food). And the cleaning, entertainment, maintenance, and dining room staff are ALL very professional. As for the common area facilities, eleven years ago (mid-June) the Tropical bar was open morning and afternoon during pool hours, just like the infinity pool bar: well, I haven't seen them open in the morning anymore... And I go on vacation almost every year in June. I am thinking about returning, but if I do, I will think twice about choosing a VIP room. It will certainly be much cheaper for me. And I certainly do not recommend this type of room to anyone because of the level they are reaching. A shame"

"We have enjoyed a fantastic vacation as a couple. The cleanliness has been excellent throughout the entire stay. The buffet was delicious and had many options. We also want to highlight the kindness and professionalism of the staff, always attentive and willing to help. Also, I had to work during the vacation and the WiFi worked correctly. In general, a very pleasant stay. We would definitely return!"