Wyndham Grand Costa del Sol

"We booked this hotel because we had to go to a wedding in the area. We had asked in advance to be allowed in our room earlier because we had to participate in an organized Padel tournament. Upon arrival at a hotel, however, our room was not available, but they would call us as soon as the room was free / by 7 pm no one had called and we had to call the reception ourselves / then we could come to pick up our suitcases. No one helped us to show the room and we had to drag our luggage ourselves to the room which was somewhat hidden with stairs up and stairs down, not easy at all. In our "luxury junior suite" it seemed like a very old room with a mini TV and a mini bed for two people. Our neighbors were chain smokers who smoked all day, so our room smelled of cigarettes all day. We contacted the reception to change rooms, but that was impossible. Cleaning of the room happens only every four days. The beds are never made and there are no clean towels either; you only get them every four days. Our friends also booked at the hotel, but their room smelled so terribly that they just went to another hotel even though they had paid for everything here, including breakfast. The evening before departure, the reception called to see if we needed someone to take our luggage to the taxi the next morning/so it was agreed, but in the end no one ever showed up and we had to drag our luggage to the taxi in the pouring rain. Never again! If that is their service for a Deluxe junior suite, I have serious questions."

"Quite remote if you dont have a car but there is a taxi rank there which would suit short trips. Nearly everything you need is there. I would definitely come back but would do a food shop for water etc. As the on-site shop was quite pricey. Food was really nice and plenty of choice ate mostly at Safari and one evening at Grand Italia. Staff are all lovely and an email to reception before arrival meant the hotel were able to accommodate an early check-in for our 12pm arrival which was very much appreciated. There is a train that goes around the resort which would be useful but we didn't use it we just took our time walking up the fairly steep hills and resting on the strategically placed benches 😀 thank you to all for a lovely peaceful relaxing holiday we hope to see you again"

"A really fantastic stay 🤩 the staff are very service-minded and helpful 👍 large area and nice with the little train that runs around the area so that you as an elderly person/with mobility issues avoid the steep hills. Nice spacious room with everything you need, plus a washing machine and dishwasher. Large spacious terrace and easy access to the pool area👍 The area offers many facilities such as a fitness center, arcade, pool, bars, restaurants, and several shopping options. We ate at Safari restaurant and hadn't booked a table, despite them being fully booked, the friendly waiter found a lovely corner table on the terrace, where there was good entertainment all evening with a top professional singer with a wonderful voice.🎶 A slightly stressful reception at the front desk, but he was very nice, although it was late and he had to check in more people. Cleaning and changing towels functions optimally. We lived in a lovely place in the San Diego area, for a relaxing and entertaining vacation ☀️☀️☀️☀️☀️"