Barcelo Fuerteventura Royal Level

"For context, we stayed in the Barceló Fuerteventura Royal Level (Family) section of the Barceló Fuerteventura Resort, two adults and two teenagers, August 2026. We had the all inclusive option. As with most holidays, we were very excited for it to finally arrive. We had been looking forward to our stay at Barceló Fuerteventura Royal Level since booking it in October 2025, which I suppose is why we are as disappointed as we are with the “Royal Level” experience. We have stayed at two different Barceló Royal Level hotels previously. Unfortunately, the Barceló Fuerteventura Royal Level hotel is a sad excuse for “Royal Level” (the Royal Level Adults Only is a completely different story, more on that later). The pool area was never washed/cleaned once during our 7 night stay which is something that is usually done at other Barceló hotels every morning. We did notice that other hotels (Mar and Royal Level Adults Only) were cleaned. Cups and rubbish were not taken away. Yes, there are bins around the pool that people should use to put the reusable cups however, they sadly don’t. So this task should then default to hotel staff because someone who is on holiday doesn’t want to clean up someone else’s mess. That’s not what we’re paying for, especially when we have paid for “Royal Level”. The other Barceló hotels that we’ve stayed at in the past have had the loveliest staff and is a big reason why we choose to stay at Barceló hotels. Unfortunately, most (not all) the bar staff in the Royal Level Family (RLF) were not very friendly. I’m not sure if it was an understaffing issue but there really should be two people attending the RLF pool bar as the one person who was there always seemed overworked. At one point, we considered going to one of the other hotel bars just to get a water because we didn’t want to have to interact with the staff member who was working at the bar at the time. More on the RLF pool bar…if all you want is beer or wine on your holiday then I suppose you would be happy with the RLF pool bar. However, that’s not what I want on my holiday. There was no consistency when it came to drink quality (cocktails). For example, I ordered a strawberry daiquiri and what I received was something so bitter (because there was WAY too much lemon juice in it), I couldn’t even drink it. The piña coladas never tasted the same. All of the other bars in the resort had frozen piña coladas and strawberry daiquiris (which I believe is the only proper way to have both of these beverages). At the RLF pool bar these beverages were not frozen, they were simply mixed using a shaker (that often got stuck which is not ideal for the person working at the bar as it frustrating for them and it causes delays). There is nothing royal about the RLF pool bar, in fact it worn down. There are missing letters on the wall where it is supposed to have the name of the pool bar, the whole thing should be refurbished. The RLF buffet (El Ancla) was not up to RL standard either. The one time we went for breakfast, we had arrived at 7:30am as that’s the time we reserved via the app. It felt like the restaurant wasn’t yet open as the staff were still setting the tables, the cook had only just put the frozen sausages in the deep fryer (why sausages that aren’t battered are cooked in a deep fryer is another question that I won’t get into). The tables and chairs still had crumbs from the dinner service. Table service was very slow, none of the staff seemed very enthused. At other RL restaurants, your order is taken at the table; however, this did not happen here. Since no one took our order we assumed that we had to go up to the cook and let them know what we wanted. I have since found out (after sending an official complaint to the hotel) that our order should have been taken at the table. We ate at El Ancla once for breakfast and once for dinner, we did not feel it was worth going back and booked into the other buffets and à la carte restaurants instead. Freshly squeezed orange juice (yum!) is available at all the breakfast buffets except for Mafasca. The Tindaya buffet breakfast has British back bacon. For those staying RL you are able to sit in the “premium” section of Mafasca and Tindaya. For lunch and dinner you need to have a booking for Tindaya, for Mafasca you don’t. We enjoyed the à la carte restaurant options; however, we weren’t able to dine at these until the last few days of our stay (we would have preferred to have mixed up the buffets and the à la carte restaurants throughout the stay). The food menus at Breeze Bar and La Perlita are included with AI RL. However, when we turned up to La Perlita for lunch one day we were told it was only a 20% discount. I had emailed the resort prior to our arrival to check what was and wasn’t included so we weren’t trying to figure it out while we were there, I had been told La Perlita was included. So my family and I went to reception to discuss this and were told that yes, it is included. We went back to La Perlita and the person who had told us it was only a 20% apologized. It was an honest mistake and we didn’t blame them because the wristband system that the resort is currently using is confusing for the staff. Whoever decided that both types of AI wristbands should be two different (and depending on the lighting, slightly similar) shades of green clearly didn’t give it enough thought. However, it was annoying to go to reception to clear it up when we should have just been able to sit down and have our lunch. After looking around the other hotels within the resort, the only real perk of the RLF hotel is that there are less people staying in the RLF section, but that doesn’t mean the pool doesn’t get busy. The bars seem to be better in all the other hotels. Being able to access the Royal Level Adults Only area really saved this holiday for me. The service there was what I expect from Barceló Royal Level. Great drinks, food and service. I did not try the buffet restaurant, but I did order from the “snack” menu which is way more than just snack food! I would 100% return to the Royal Level Adults Only. About the area: the beach is great, we were surprised that it was never really that busy. Maybe locals go to other beaches? The water is clear, cooler than expected but still wonderful. There are some rocks around but you can usually see them. 2 beach chairs and an umbrella costs around €10 for a day (we didn’t rent any, but thought it was quite reasonable). So, if you are looking at staying at Barceló Fuerteventura Resort and will be staying with children…save your money and stay at either Mar or Castillo as you have access to both regardless of which one you stay at. Royal Level is truly not worth it at this Barceló location (unless it’s Adults Only)."

"The only positive things were the entertainment for the children, the "La Perlita" bar on the beach with its waiters, the waitress Carmen from the "El Ancla" restaurant, and Simone at the reception. Otherwise my rating would be 0. From the very first day the experience was terrible: the girl at the reception of the "Royal" section had very poor English and was unable to give us clear explanations (fortunately the next day we found Simone who gave us all the information). Twice they gave us the wrong key and the room would not open; having to go back and forth from the reception with two small, tired children was truly unpleasant. If we hadn't gone in person to urge the reception, they wouldn't have delivered our suitcases on time: we were left with our travel clothes and risked missing lunch and not being able to change. Furthermore, we discovered fortunately in advance that our reservation had been recorded only until September 10 instead of until the 12th as we had booked, which is why even the entry cards were enabled only until that date. The cleanliness of the room was very poor: I had to point out stains on the floor from the very first day, otherwise they wouldn't have even washed it. The sheets kept slipping off the mattress, forcing me and my daughter to sleep practically on the bare mattress. At breakfast, the waiters couldn't keep up with the service: it was dirty and the tables were not set. The straw that broke the camel's back was the lady who worked in the kitchen: she took the liberty of yelling at my wife in front of everyone just because she had asked for grated cheese for our daughter's pasta, which obviously at 8:30 PM was already gone. There is no extra service for the buffet in the Royal section! We were treated much better at the Barceló Mar, which cost half as much as this property and offered significantly better food. Finally, they do not bring the suitcases to the room either upon arrival or departure, despite the distance from the reception and the presence of two small children. A huge disappointment."

"And I want to add to the other review… My daughters were victims of a very serious incident. It was 2 a.m. when suddenly a maniac knocked on their room. This guy was asking to be let in, saying he was part of the Barceló team. He was knocking insistently and repeating my daughters' room number. When we reported the incident to the front desk, their response was: you have to go to the police because we cannot do anything. This is to say that the resort does not protect its customers. And that a tragedy could have happened if my daughters had opened the door."