"This was our fourth visit to BLESS Ibiza Cala Nova and once again we had a wonderful week. The hotel has a beautiful location and a wonderfully relaxed atmosphere, but for us it is the people who make BLESS somewhere we look forward to returning to.
Our biggest thank you has to go to Iván. Around 24 hours before we arrived, we discovered that our usual room location wasn’t going to be available. Iván stepped in to help and, working together with Liz, they somehow managed to make it happen. By the time we arrived, everything had been sorted and we were able to stay exactly where we had hoped.
This isn’t the first time Iván has gone out of his way for us and, after several visits, seeing him again genuinely feels like meeting an old friend. He is a very special part of our BLESS experience and once again helped make our holiday memorable. We also always enjoy listening to Iván’s DJ sets at Epic and on the rooftop — his music and the atmosphere he creates have become very much part of our BLESS holiday.
A huge thank you also has to go to Liz. She kept in touch with us personally over WhatsApp ahead of our visit and took care of so many of our arrangements, including our airport transfers, restaurant reservations and our favourite Balinese bed for the week. She also worked with Iván to resolve our room preference.
The welcome we received from Liz when we arrived was amazing. She was waiting for us personally and greeted us with the biggest smile and such genuine warmth. We weren’t expecting our preferred room to have been sorted, so when almost the first thing she told us was “we have your room”, it was a wonderful surprise.
Of course, we had arrived several hours before the official check-in time, so the suite itself wasn’t going to be ready until later that afternoon. Liz had thought of that too. She had arranged another room where we could immediately change and told us that our favourite Balinese bed was already waiting for us.
We don’t normally have a Balinese bed on our arrival day because that first afternoon usually disappears between travelling, checking in, waiting for the room, unpacking and getting ready for dinner. This time, within minutes of arriving we were changed, sitting by the pool enjoying some food and champagne, and our holiday had properly started.
It might sound like a small thing, but it genuinely felt as though we’d gained an extra day of our holiday. It made such a difference and was a lovely example of someone thinking about the guest experience rather than simply the mechanics of checking into a hotel.
That personal attention from Liz continued during the week. She would come and find us to check that everything was going well, always with the same warmth and huge smile. She then personally dealt with our check-out at the end of the holiday and was there to see us off. From the WhatsApp contact before we arrived, through that wonderful welcome and throughout our stay, right up until we left, the service from Liz was exceptional.
We spent all of our days at Epic Infinity Lounge, where Flávio and his team looked after us extremely well. The food this year, as always, was excellent, both from the lunchtime and evening menus. Flávio also arranged some special lunchtime treats that weren’t on the menu, including oysters and caviar, which Janie particularly appreciated! The whole daytime team were friendly and attentive, and the team looking after us in the evenings were equally excellent.
It was also lovely to see Ariana again, who made a point of finding us several times during the week just to check that everything was going well. Those little personal touches and familiar faces are a big part of why we enjoy returning.
We also had a completely unexpected and lovely moment one evening when Alejandro, who looked after us so wonderfully on our previous visit but has since moved on from BLESS, happened to be dining at Epic with his family. He spotted us, came straight over to our table and greeted us both with huge hugs. It was genuinely lovely to see him again and a wonderful reminder of the friendships we have made through returning to BLESS over the years.
Breakfast remains a lovely way to start the day. It was particularly nice to see Iris again, who has been there throughout our four visits. She is always warm and friendly, takes the time to talk to us and genuinely remembers returning guests. It was also nice to be recognised by Mercedes from last year, and the wider breakfast team looked after us very well throughout our stay.
Housekeeping also deserves a special mention. Our room was cleaned beautifully every day, with fresh towels and bedding, and everyone we met from the housekeeping team was always polite, pleasant and friendly. Their work can sometimes go unnoticed in hotel reviews, but the consistently high standard of our room throughout the week was very much appreciated.
Finally, a very special thank you to Loly Figueroa, the General Manager. When we eventually went up to our suite on our first afternoon, we found champagne and a lovely gift waiting for us. We genuinely weren’t expecting it and it completely bowled us both over. After already having such a wonderful start to the day, it was an incredibly thoughtful gesture and made us feel very special as returning guests.
There are many beautiful luxury hotels in Ibiza, but ultimately it is the people who determine whether you want to return. After four visits, there are now people at BLESS whom we genuinely look forward to seeing each year, and even bumping into Alejandro again this year reminded us just how much those relationships have become part of our holidays.
Thank you Iván, Liz, Flávio, Ariana, Iris, Loly and the entire BLESS team for another wonderful holiday. We have already decided that we will be returning next year and very much look forward to seeing you all again.
Nick & Janie"
