Fergus Club Palmanova Park

"We’ve just checked out from a weeks stay, I’m not sure how people are rating this hotel 5 stars. If you like a nice holiday/hotel this hotel is not for you! The front of the hotel is lovely, and so is the reception area, check in was quick and easy, but then when we got to the room we were sorely disappointed. The room wasn’t clean, the bathrooms need a full refurb, it was totally gross. We couldn’t sit out on the balcony at all because the place is infested with Ants. We woke up most mornings to ants all over the room, which I had to go down to reception and complain about multiple times. We stayed on the top floor so it’s not like this issue is just with ground floor rooms. The Air con was nonexistent, which when it’s mid to late 30 degrees outside is really not ideal. We slept awful most nights because of this and so did our daughter. The pool, if you get up at 6-7am to put a towel down then you’ll get a bed, if you want to relax and lay in on your holiday then you’ve got no chance. There is no where near enough sun loungers for the guests, same goes for tables for the entertainment. The food is your typical all inclusive, they have variety but mostly everything was bland, and a lot of food we had was cold. The cutlery most of the time was dirty which is really off putting. The all inclusive Cocktails are from a pre made machine so they tasted watered down and just generally awful. I understand people leave the pool and go straight into the snack bar but the floor was constantly filthy and disgusting, also very slippy which is a hazard. I take my hat off to the entertainment team, however it was the same thing every night and really dull. Unless you have really young kids which will enjoy a disco and the same songs for 7 days. The only good thing about this place is that it’s a 5/10 minute walk to the beach and all the shops. Transfers are all very quick too. There’s a bus stop outside so you can easily jump on a bus and go into Palma city which was beautiful. We booked this holiday last minute, and all the good reviews made it seem like a good choice but I can honestly say we won’t be returning and I wouldn’t recommend anyone else to either."

"We recently returned from a wonderful family holiday here (2 adults ,2 children 3&7). A few improvements can be made but overall we were very happy with the hotel and enjoyed our stay. Pros: Short transfer time, clean modern rooms which were cleaned well throughout the week, great (hot!) food, pools were perfect for us and the kids with a range of depths, entertainment team worked really hard, location was also brilliant - short walk to a lovely beach and shops/restaurants. My son enjoyed a couple of visits to the games room. Helpful reception staff. No issues with our Aircon. Cons: the tiled flooring in the snack bar and conservatory part of the restaurant was often not clean which was not pleasant. These should be changed to a different floor type! No Tea/coffee facilities in the room. More storage in the room would be better and the balcony could have been swept as well. AI Cocktails and coffee were poor but other drinks were good. We don't normally stay at hotels more than once but we did say we would consider going back! We just had a standard room and didn't upgrade to "Magnus" and were happy with what we got. It's not a luxury hotel, but great for families. :)"

"So we came for a weeks holiday which it was myself and my sister and my niece (5) and my little boy (8) when we first arrived around 9.15pm we were told there was no food , no snacks to be had which at other hotels I’d stayed in had provided. But we were told there was a pizza place nearby so we had a walk there which was lovely. Our first day people are up around 6am to get there towels down on the sun loungers ( which myself and my sister found out ) when we struggled to get some sun loungers on our first day and then thought if you can’t beat them join them. The fridge in the room doesn’t work it was colder outside of the fridge than inside it and be warned that there is no kettle in the more basic rooms unless you ask for one and then they won’t supply any milk. Aircon wasn’t as cold as other hotels I’ve stayed in but it was fine. The food was fine espeically breakfast in the morning was lovely and the kids had the best best time- they loved all of the animation team who well and truly make the hotel there absolutely amazing and my little boy loved the games room where they have ps5s and other consoles for children to play. The kids loved the slides and the children’s pool. All in all we had a lovely time but if the fridges could be looked at and providing a kettle in peoples rooms and even some little biscuits for late arrivals it would just be a nice touch. :)"