Llevant Apartamentos

"Unfortunately, this accommodation was a huge disappointment and fell far short of our expectations. The apartment was extremely basic, and during our stay we experienced repeated problems with both the facilities and the level of noise and disruption. Ultimately, after five nights of very little sleep, we had no choice but to book an early flight home, cutting two days from our holiday. From the moment we arrived, things repeatedly went wrong. The sofa bed broke the first time we sat on it. The air-conditioning unit was extremely noisy and leaked a significant amount of water, soaking the sofa beneath it, our clothes and the electrical socket directly underneath. The boiler rattled throughout the night, and the light bulbs repeatedly flashed, making it extremely difficult to sleep. We reported these issues to reception, after which the owner's husband came to our apartment. Unfortunately, his manner was extremely confrontational and aggressive. Rather than listening to our concerns or attempting to resolve the problems, he demanded to know what was wrong in a very irate manner and repeatedly denied that the issues we described could possibly have occurred. The situation became particularly concerning when we showed him the pan of water we had placed underneath the air-conditioning unit to collect the water that was leaking from it. Despite the obvious evidence, he accused us of lying and claimed that we had filled the pan ourselves from the tap. I found this accusation completely unacceptable and deeply upsetting. I remained polite throughout and explained that we had had very little sleep since arriving and simply wanted the problems resolved so that we could enjoy the remainder of our holiday. Sadly, rather than receiving understanding or assistance, we were met with further aggression and hostility from the owner. His behaviour over the following day or two made an already very unpleasant situation even more uncomfortable, including hostile comments and intimidating looks. Noise was another major issue. The walls between the apartments are extremely thin, and throughout the night we experienced continual disturbance from other apartments, air-conditioning units, doors being slammed, shouting and music. After five consecutive nights of severely disrupted sleep, and with other accommodation in the area fully booked, we felt we had no realistic alternative but to leave early and return home. The lack of sleep was bad enough, but the way we were treated by the owner's husband was what ultimately made the situation unbearable. His aggressive and confrontational attitude when we raised genuine concerns was shocking and completely inappropriate. Guests should be able to report problems with their accommodation without being accused of lying or being made to feel intimidated. It is important to say that Puerto Pollensa itself is a wonderful destination, with plenty of fantastic restaurants, bars and places to visit, and we will definitely return. However, we will never stay at these substandard apartments again. This was, without question, the worst holiday accommodation experience we have ever had. I strongly recommend that prospective guests read the negative reviews as well as the positive ones before booking. We made the mistake of focusing on the positive comments and overlooking the warnings from previous guests. We sincerely wish we had paid more attention to them."

"We booked this apartment only a few days before we traveled to PP, it was a last minute decision to take a quick 5 night break and after 30 years of visits to PP we know the area really well but had never stayed here before. We were greeted on arrival by the lovely Sophia and after a quick check in were shown to apartment 3 which is on the ground floor overlooking the pool. The apartment was clean and tidy, the bathroom was clearly brand new with a huge shower that worked brilliantly. The beds were comfortable and the kitchen was equipped with everything you need for an easy stay. Location wise they are great, 2 mins from Pine Walk and 5 from the square. Pool was clean and sunbeds were plentiful. We had a late flight home so asked if we could leave our cases in reception, as it was low season they did not need our room back that day so very kindly gave us our key back and said please use the apartment until you need to leave and then just drop us the key. No charge, no fuss just good customer service. Was it luxurious and plush no, but it was very clean, very comfortable and the owners could not have been more friendly and helpful - would we stay again - absolutely."

"We have stayed at the llevant apartments 4 times now, but we hadn't been for a few years. Sonia and Sebastian are still extremely helpful as always. They have made some great improvements to the apartments, new walk in showers, new windows and doors, new beds and l'm sure there is more to come. We had a great time the apartments are so well placed to make the most of Puerto Pollensa. We would like to thank them both for helping us on our last day as we were not being picked until 9pm. We feel they went above and beyond so that we could enjoy our last day. Don't hesitate to book these apartments l'm sure you will not regret it."