H10 Costa Adeje Palace

"Very nice people that work here and they help you very good. Hotel room was also good and clean! Overal it was a perfect stay here"

"Fantastic hotel easy beach access. La Tosca restaurant and sakura both amazing. All the staff were great and very helpful."

"Great Location, but a Disappointing Guest Experience The hotel has a great beachfront location and beautiful, scenic gardens with palm trees and lush vegetation, creating a pleasant resort atmosphere. 🌴🌳🌵 Some of the pools are saltwater, and there are generally enough sun loungers available without having to reserve them early. The lobby is super attractive, with a relaxing atmosphere, soft music during the day, and live singers or piano music in the evenings, which adds a touch of elegance.👌🏼 Fortunately, the hotel was relatively quiet during my stay, with only a few children around, so noise was not an issue. Unfortunately, the overall experience fell well below my expectations, particularly when it came to service, room quality, and food. The check-in experience was honestly one of the worst I have had at a hotel. I arrived around 12:30 PM , and was initially told that my room would be ready by 1:30 PM, which was great news. However, this turned out to be a mistake. I had to queue four!!! separate times to clarify the situation and obtain the correct room, eventually receiving it at the standard 3 PM check-in time. The communication was poor throughout, and the front desk staff were generally unfriendly, occasionally rude, and showed very little interest in providing a welcoming guest experience. At one point I felt I just leave behind the whole situation behind and just stay elswhere. There was no genuine welcome or sense of hospitality at all. At least I eventually received a room upgrade, but this did little to compensate for such a frustrating arrival. Before my stay, I had specifically requested a renovated room, and this request was honoured. The room looked acceptable at first glance, but closer inspection revealed that it was already showing signs of wear and tear and was not particularly clean. The windows were extremely dirty, for example. The air conditioning had a terrible musty smell, so I preferred to switch it off. The pillows were very uncomfortable, and apparently, guests who are not staying in Privilege rooms cannot request alternatives. There was no kettle or coffee machine in the room; these are only available for rent, which is surprising for a hotel of this category. Slippers and bathrobes were also missing. The food was another disappointment. Although there was a wide selection at both breakfast and dinner, much of it was unappealing. The meat was dry, and some of the side dishes and other items were only lukewarm. Having a large buffet is one thing, but the quality and presentation should make the food inviting as well. Interestingly, the restaurant staff were the complete opposite of the front desk team. They were consistently friendly, cheerful, and welcoming, and genuinely seemed to enjoy looking after the guests. They were one of the few aspects of the service that made a positive impression. 👏🏼🙏🏼 However, the restaurant furniture is in poor condition, with particularly worn and rusty chairs that are in serious need of replacement. The infinity pool was another letdown. It was extremely crowded, and the water looked murky rather than clean and inviting. The gym was equally disappointing, with old equipment and an uninviting atmosphere that did not motivate me to work out.👎🏼 Overall, this hotel has some real advantages: an excellent beachfront location, attractive gardens, a pleasant lobby atmosphere, and friendly restaurant staff. However, the worn condition of several facilities, disappointing food, and especially the poor front desk service significantly affected my stay. For me, the biggest issue was not simply the age of the property, but the lack of attention to detail, maintenance, and genuine hospitality. A hotel can have a beautiful location and extensive facilities, but these alone cannot compensate for a poor guest experience. I would consider this hotel suitable for a mass-market package holiday, but I would not recommend it to anyone looking for a refined, well-maintained resort with attentive service and a genuine sense of luxury."