Laguna Park 1

"The place is lovely, from reception to rooms to hospitality. The meals are fantastic. I have to mention Annetoniatta she works at the counter serving drinks with a big smile and then cleans the tables, she's fantastic, micheal the entertainment guy is great always engaging the kids with music and games. The place is fabulous. The staff are great i very highly recommend"

"I came here with my family during the final week of the summer holiday, this makes a different experience from the craziness of peak summer for a start. Our Jet2 flight was delayed we arrived very late to the hotel. While the receptionist was friendly he wasn't very knowledgeable we couldn't locate our room on the map sent to the first room walking back and forth 3 times each time the key failed. My partner eventually realised we had been sent to the wrong room. While this wouldn't have been an issue in daylight it was rather frustrating at midnight, it was dark and we were exhausted. Our room was lovely and clean, there are no complaints. Shaded, and had a fan. By the sounds of it we were lucky there were many who’s rooms were like furnaces, no fans. Pool was nice and plenty of sun loungers. My only real negatives were the food choices while my partner and I were ok with the limited choice our daughter struggled she is a vegetarian she could chose from plain pasta, rice or chips the tomato sauce had tuna in it and the salads were mainly cheese-based, she was already eating copious amounts of cheese due to the lack of choice. We ate out due to this. Meal times were very busy even for the last week of summer. Entertainment was poor, no pool activities, day time entertainment, I guess I just expected it having always gone with Jet2 its always been part of the package. Having been out all day we thought it would be nice to have a drink before bed to be told no, we stop serving all inclusive at 10:30 it was literally just before 10:30. The pool bar also closed earlly a few times by 30 mins or so while it's probably not an issue if your around the pool all day but those who have been out on adventures its nice to come back for a cold drink by the pool before tea. Something we have always been able to do on every other holiday. All in all we would return it was in an ideal location close to the beach/shops/restaurants, water parks, good transport links and the hotel felt safe; security were always present day and night. And the location felt safe having a young child this was reassuring. Perfectly located for the hop on/off tourist train, the drivers were great. I think what we paid it was value just the odd blip entertainment and food choices. I don't think its really geared towards young children due to the negatives listed. Some of the staff were friendly some not so I always like to make an effort with the language where ever I go, but it was met with laughs, negative and quite bitchy responses from female bar staff, a little off-putting when you are stood with your child who speaks good Spanish 😩 lesson learnt (at this hotel only). Over all for us it was just somewhere to lay our heads, the beds were so comfy, slept like logs."

"Rooms were well equipped if going self catering. The beds are very hard with child's ( bed ) being a sofa covered with a sheet. Rooms cleaned every other day. Food was lacking much choice/ often felt randomly put together. If I was to return o would go self catering. Great location lots to do on the door step. Antonietta on the pool bar was a breath of fresh air excellent customer service making everyone feel remembered and valued."