Servatur Isora Suites

"The hotel is well-located, with several well-maintained pools including a wading pool. The entertainment is nice, especially in the evening, but still noisy for those in Hall D. There is also a play area for children. The room is large with a living room and kitchen area. However, the hotel needs a renovation because it is not great, especially for a 4-star hotel. It is a shame because it ruins everything. When we arrived, we were initially in a room where the bathroom was very poorly maintained with mold on the grout, no ventilation in the toilet/bathroom, there was hair everywhere in the room, and the ceiling fan was full of dust. We asked to change rooms because it was impossible to stay there; it disgusted me. The room we got afterward was a little better, but the rooms really need to be refreshed because it ruins everything else, which is very good. Furthermore, the housekeeper would sulk about cleaning the room, and it was done very poorly. We had to ask for towels; it was not automatic to get new ones when the cleaning was done. In short, it is a shame because the hotel has many positive points, but this major drawback is that the rooms are very old. Needs refreshing!!!"

"I’m writing this review while still staying at the hotel, and honestly, I would say don’t be put off by the negative reviews, as the hotel is much better than some reviews make it sound! The hotel could definitely benefit from some maintenance and refurbishment in certain areas, but the excellent pools and outstanding service really make up for it. The staff are friendly, helpful and always willing to assist, which makes a big difference to the overall experience. I would particularly like to highlight the issue with the food temperature to the management team. The food is genuinely very tasty, and there is a good selection, but unfortunately, most of the dishes are served cold or only lukewarm. This is the biggest disappointment of our stay and something that really needs attention. It’s a shame because the quality and taste of the food are good, but being able to enjoy a hot meal would make such a difference to the overall dining experience. Overall, we’re having a lovely stay. The hotel has a lot of potential, and the fantastic pools and excellent service make it a place worth considering. Don’t let the negative reviews put you off completely. our experience has been much more positive than some reviews would lead you to believe. With a little more attention to maintenance and, especially, food temperature, the hotel could be even better."

"This is a great hotel. It is ideally placed for the beach and local restaurants and bars and public transport. Please not that there are quite steep hills in this area. The staff were mostly really lovely and all were professional. The food was really excellent. I think it’s the best I’ve had anywhere in a hotel. The room was clean but basic as we were there all inclusive didn’t need the kitchen amenities which were limited. We loved that there were lots of nationalities. In particular quite a lot of French people who were just lovely. There was three pools and lots of entertainment in at the middle pool. The atmosphere was great and if you wanted white you could get it or if you wanted lively it was available."